CELLULAR SALES OF NORTH CAROLINA Cancelled order without customer's knowledge Charlotte North Carolina
I had my worst retail experience in my entire life at this store. I should say that again, I am not exaggerating: my worst retail experience in my entire life.
I dealt with Byron Huskins, placed an order for two of the coveted iPhone 6 plus phones and he cancelled my order without even telling me because he could get a higher commission selling them to someone else at a higher markup. I only found out when I called to pickup my phones that although they had arrived I was not going to be allowed to leave the store with them. The order wasn't really cancelled, the phones were there but Byron didn't want me ever getting them and kept giving me a conflicting story that the order was cancelled, the phones were not being shipped, or that the phones wouldn't be given to me, and that the phones were gone. Some of these are mutually exclusive, I don't know which ones are the truth but it is impossible that all his statements are true.
I elevated this issue to the manager (he manages several of these stores throughout Charlotte, he said "you are not going to leave the store with these phones."
The employees outright lie to you, you think they couldn't do that. I was told if i didn't like it I should hire an attorney. They dared me to sue them. They have a devil may care attitude.
When someone acts with impunity and uses the cliche to sue them if you don't like it, you know you are in peril as a customer.
If you cancel your contract within 6 months of starting your order this store will charge you for the purchase price of your smartphone, you will still owe Verizon Wireless $350, but this store could charge you up to $800 more on top of that. They also have higher prices on the phones than a corporate store so you if you cancel you will pay more than if you walked into a Verizon Wireless corporate store and outright bought a phone without a contract at full ticket. If you order a phone from a Verizon Wireless corporate store you can get the phone for the subsidized price, cancel the contract the next day and only pay the $350.
These people are terrible and the deals are worse. There are many more reasons to never shop here. My experience was the worst and as a result I have hatred, that is a very strong emotion to get from trying to buy something.