Complaint Review:
CellularOne
In December of 2010 I cancelled my cell service with CellularOne. I had a $65.00 credit. It's now June and I still have NOT gotten my refund. Every time I call, they tell me the cancellation date is different. First it was February, then April, now its June. All I want is my refund. These people would never let me owe for 7 months. They keep lying to me, and say the refund has been sent wait 4 to 6 weeks. But every time they change the cancellation date. NOW they are saying wait 4 to 6 weeks from June 2nd!!! I am sick of them they are a rip off and liars.
1 Updates & Rebuttals
Cellular One
McAllen,Texas,
United States of America
Response
#2UPDATE Employee
Fri, June 17, 2011
I am a Supervisor at Cellular One and would like to further assist you in resolving the issue. We apologize for any inconvenience that you may have experienced and take this matter very serious. If you can please contact us so we can get your information and resolve the issue. You can ask for a Supervisor in the Financial Services Department. Our toll free number is 1-866-702-1248. Thank You for your time.