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Cemetery.us.org REVIEW: money back guarantee, customer satisfaction guarantee, Cemetery.us.org provides high end customer service, accurate public records and responds to customersâ needs at the lowest costs available.
Borrowed from another contributor:
"I was in need of some funeral records for my genealogy research and came across the website Funeral.us.org. It advertised "Official Funeral Records," so I began my search by entering the name of the person I was researching and the state where this person died. After a brief period search, I was told the site had found over 75 records for that name and state. A report would be provided for a $1.00 fee. I provided my credit card information.
My page then opened up in a site called "ArchiveFee.com". I clicked around on the dashboard page, but didn't find any way to access my report. I checked my email -- no report. Finally I found a page that listed my searches and fees. I was indeed charged the $1.00 I had authorized, but also a second fee of $19.95.
After more research, I discovered by purchasing the $1.00 report (which I never received), I was also authorizing a charge of $199.50 in 10 monthly installments. This would entitle me to "twelve months of twenty five reports a month for one year to search from millions of records around the United States." It was definitely NOT something I wanted.
I called the customer service number provided that same day and they promptly applied a refund to my credit card. Some do not immediately notice the $19.95 charge, which appears monthly and will not be refunded at that point.
After a bit more research, I found that Funeral.us.org is operated by "MyInfo.com" -- another site known for this same practice when an authorization is given for a $1.00 report for a search of Motor Vehicle Records. Another sister site, "Cemetery.us.org," is also in business using this same practice to snare in more genealogy researches like myself. I suspect there are a number of various other sites operating under the "MyInfo.com" umbrella that are out there waiting for the next unsuspecting person who is on an information search. Beware!"
1 Updates & Rebuttals
JoshCustomerService
Denver,Colorado,
USA
Customer Service, Please Email
#2REBUTTAL Owner of company
Mon, January 14, 2013
Dear N,
Please email josh@archivefee.com for a full refund of the funeral services you were charged. I apologize for any inconvenience this has caused and I'd like to set the record straight. Again, please email me and I can get you your money back.
Thank you,
Josh F.
Customer Service Manager