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  • Report:  #995434

Complaint Review: cemetery.us.org

Cemetery.us.org REVIEW: money back guarantee, customer satisfaction guarantee, Cemetery.us.org provides high end customer service, accurate public records and responds to customers’ needs at the lowest costs available.


*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service – Cemetery.us.org pledges to always resolve any issues, feel safe, confident & secure when doing business with Ripoff Report Verified™

  • Reported By:
    N — Marietta Georgia U.S.A.
  • Submitted:
    Sat, January 12, 2013
  • Updated:
    Fri, May 03, 2013

Borrowed from another contributor:

"I was in need of some funeral records for my genealogy research and came across the website Funeral.us.org.  It advertised "Official Funeral Records," so I began my search by entering the name of the person I was researching and the state where this person died.  After a brief period search, I was told the site had found over 75 records for that name and state.  A report would be provided for a $1.00 fee.  I provided my credit card information.

My page then opened up in a site called "ArchiveFee.com".  I clicked around on the dashboard page, but didn't find any way to access my report.  I checked my email -- no report.  Finally I found a page that listed my searches and fees.  I was indeed charged the $1.00 I had authorized, but also a second fee of $19.95. 

After more research, I discovered by purchasing the $1.00 report (which I never received), I was also authorizing a charge of $199.50 in 10 monthly installments.  This would entitle me to "twelve months of twenty five reports a month for one year to search from millions of records around the United States."  It was definitely NOT something I wanted.

I called the customer service number provided that same day and they promptly applied a refund to my credit card.  Some do not immediately notice the $19.95 charge, which appears monthly and will not be refunded at that point.

After a bit more research, I found that Funeral.us.org is operated by "MyInfo.com" -- another site known for this same practice when an authorization is given for a $1.00 report for a search of Motor Vehicle Records.  Another sister site, "Cemetery.us.org," is also in business using this same practice to snare in more genealogy researches like myself.  I suspect there are a number of various other sites operating under the "MyInfo.com" umbrella that are out there waiting for the next unsuspecting person who is on an information search.  Beware!"

1 Updates & Rebuttals


JoshCustomerService

Denver,
Colorado,
USA

Customer Service, Please Email

#2REBUTTAL Owner of company

Mon, January 14, 2013

Dear N,

Please email josh@archivefee.com for a full refund of the funeral services you were charged. I apologize for any inconvenience this has caused and I'd like to set the record straight. Again, please email me and I can get you your money back.

Thank you,

Josh F.
Customer Service Manager

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