Complaint Review: Centennial Marketing Group CMG Richard De Sousa

The President and Owner of the company is Felix Gill (fgill@centennialmarketing.com). 514-847-9009. Extension 192.

The guy who replaced Richard mentioned above is Denis Garneau (dgarneau@centennialmarketing.com).

If you actually want to be removed from their callings lists, e-mail (DNC@centennialmarketing.com), it actually works and I don't think these guys want the headaches of calling people who don't want to be called.

Hi,

I was doing some research and came across this site and read the posts on this site.

I have no clue what occured between the company and the author but hopefully they were able to resolve things appropriately. It also appears that the individual who responded from the company has left and although there was talk of lawsuit, the individuals seem respectful to one another.

I did however want to shed some light on the CRTC regulations as I am extremely familiar with them. There is a lot of confusion on the rules for telemarketing and I have posted the link to the CRTC rules:

crtc.gc.ca/eng/INFO_SHT/T22.htm

The biggest problem is that people often mistake the rules that apply to automated dialling and announcing devices (ADAD's) which is essentially a voice broadcasting system with the rules that apply to telemarketing. Most telemarketing companies use a predictive dialer (also often referred to as automated dialling) which dials numbers through a system and sends it to a live person. When a live person isn't there, the person who is being called gets hung up on which can be very frustrating especially when it happens multiple times!

What most people don't know and which I find absolutely silly is that there are NO restrictions on times of day that telemarketers can call NOR is there a restriction on the number of times someone can be "hung up" on accidentally. In 2004, for a bried period, some new rules were introduced and then revoked.

All of this info is clearly indicated on the CRTC website.

Thankfully though, the CRTC recently announced that the Bell Canada has been chosen as the company to administer the Canadian Do Not Call list! The link is below:

cbc.ca/technology/story/2007/12/21/tech-calling.html?ref=rss

This means Canadians will finally have a national Do Not Call list by late summer. It has some exceptions to it which can be frustrating but as a whole, it should be a good thing for Canadians like it was in the U.S. a few years ago!

Hope this info helps!

Cheers.

Hi,

I was doing some research and came across this site and read the posts on this site.

I have no clue what occured between the company and the author but hopefully they were able to resolve things appropriately. It also appears that the individual who responded from the company has left and although there was talk of lawsuit, the individuals seem respectful to one another.

I did however want to shed some light on the CRTC regulations as I am extremely familiar with them. There is a lot of confusion on the rules for telemarketing and I have posted the link to the CRTC rules:

crtc.gc.ca/eng/INFO_SHT/T22.htm

The biggest problem is that people often mistake the rules that apply to automated dialling and announcing devices (ADAD's) which is essentially a voice broadcasting system with the rules that apply to telemarketing. Most telemarketing companies use a predictive dialer (also often referred to as automated dialling) which dials numbers through a system and sends it to a live person. When a live person isn't there, the person who is being called gets hung up on which can be very frustrating especially when it happens multiple times!

What most people don't know and which I find absolutely silly is that there are NO restrictions on times of day that telemarketers can call NOR is there a restriction on the number of times someone can be "hung up" on accidentally. In 2004, for a bried period, some new rules were introduced and then revoked.

All of this info is clearly indicated on the CRTC website.

Thankfully though, the CRTC recently announced that the Bell Canada has been chosen as the company to administer the Canadian Do Not Call list! The link is below:

cbc.ca/technology/story/2007/12/21/tech-calling.html?ref=rss

This means Canadians will finally have a national Do Not Call list by late summer. It has some exceptions to it which can be frustrating but as a whole, it should be a good thing for Canadians like it was in the U.S. a few years ago!

Hope this info helps!

Cheers.

Hi,

I was doing some research and came across this site and read the posts on this site.

I have no clue what occured between the company and the author but hopefully they were able to resolve things appropriately. It also appears that the individual who responded from the company has left and although there was talk of lawsuit, the individuals seem respectful to one another.

I did however want to shed some light on the CRTC regulations as I am extremely familiar with them. There is a lot of confusion on the rules for telemarketing and I have posted the link to the CRTC rules:

crtc.gc.ca/eng/INFO_SHT/T22.htm

The biggest problem is that people often mistake the rules that apply to automated dialling and announcing devices (ADAD's) which is essentially a voice broadcasting system with the rules that apply to telemarketing. Most telemarketing companies use a predictive dialer (also often referred to as automated dialling) which dials numbers through a system and sends it to a live person. When a live person isn't there, the person who is being called gets hung up on which can be very frustrating especially when it happens multiple times!

What most people don't know and which I find absolutely silly is that there are NO restrictions on times of day that telemarketers can call NOR is there a restriction on the number of times someone can be "hung up" on accidentally. In 2004, for a bried period, some new rules were introduced and then revoked.

All of this info is clearly indicated on the CRTC website.

Thankfully though, the CRTC recently announced that the Bell Canada has been chosen as the company to administer the Canadian Do Not Call list! The link is below:

cbc.ca/technology/story/2007/12/21/tech-calling.html?ref=rss

This means Canadians will finally have a national Do Not Call list by late summer. It has some exceptions to it which can be frustrating but as a whole, it should be a good thing for Canadians like it was in the U.S. a few years ago!

Hope this info helps!

Cheers.

Hi,

I was doing some research and came across this site and read the posts on this site.

I have no clue what occured between the company and the author but hopefully they were able to resolve things appropriately. It also appears that the individual who responded from the company has left and although there was talk of lawsuit, the individuals seem respectful to one another.

I did however want to shed some light on the CRTC regulations as I am extremely familiar with them. There is a lot of confusion on the rules for telemarketing and I have posted the link to the CRTC rules:

crtc.gc.ca/eng/INFO_SHT/T22.htm

The biggest problem is that people often mistake the rules that apply to automated dialling and announcing devices (ADAD's) which is essentially a voice broadcasting system with the rules that apply to telemarketing. Most telemarketing companies use a predictive dialer (also often referred to as automated dialling) which dials numbers through a system and sends it to a live person. When a live person isn't there, the person who is being called gets hung up on which can be very frustrating especially when it happens multiple times!

What most people don't know and which I find absolutely silly is that there are NO restrictions on times of day that telemarketers can call NOR is there a restriction on the number of times someone can be "hung up" on accidentally. In 2004, for a bried period, some new rules were introduced and then revoked.

All of this info is clearly indicated on the CRTC website.

Thankfully though, the CRTC recently announced that the Bell Canada has been chosen as the company to administer the Canadian Do Not Call list! The link is below:

cbc.ca/technology/story/2007/12/21/tech-calling.html?ref=rss

This means Canadians will finally have a national Do Not Call list by late summer. It has some exceptions to it which can be frustrating but as a whole, it should be a good thing for Canadians like it was in the U.S. a few years ago!

Hope this info helps!

Cheers.

As an fyi, Mr. desousa no longer works for the company for several weeks now.

Mr Desousa, you are either not aware of what is going on in your shop or you are lying. Either way it's bad. Your company is infamous for breaking Canadian law. Just google some of the phone numbers you use like 514-315-5004 or 514-315-5004, and you'll see tons of complaints.

What we need to do is start a class action against you and your "company". You are harrassing me and thousands of people. I have no intention in being a sitting duck for abusive telemarketers and scammers.

Hello,

I was forwarded this report by a colleague and my name and company name is listed on the report. I wanted to clarify a few points.

It is true that we have telemarketing operations calling on behalf of very large reputable clients. Our goal in calling clients is to call them the least amount of times possible to get a hold of them. Like any consumer, we understand there can be annoyance with phone calls.

We do however limit our calls to 2 times per day maximum and in most circumstances, it is much less than that.

In every call, the caller identifies themselves and the company they are calling on behalf of. Any client who wishes to be removed from calling lists is entitled to do so. We are measured by the success of people who are interested in the products, not by calling consumers who certainly don't want it. If anything, we are wasting our time and a consumer's time if we are calling them when they clearly have no interest.

I personally apologize to Robert if our company called too frequently or if his experience was poor. That being said, I invite Robert to e-mail me his phone number and I will make sure it is on our Do Not Call list. I'm not suggesting Robert is biased but I have not gotten a letter from him nor an e-mail but yet he has taken the time to post this message along with including my name.

I'm a big advocate of consumer rights but I also think that the company deserves a fair chance of resolving any situation prior to being posted as a "ripoff".

Kind Regards,

Richard De Sousa

Hello,

I was forwarded this report by a colleague and my name and company name is listed on the report. I wanted to clarify a few points.

It is true that we have telemarketing operations calling on behalf of very large reputable clients. Our goal in calling clients is to call them the least amount of times possible to get a hold of them. Like any consumer, we understand there can be annoyance with phone calls.

We do however limit our calls to 2 times per day maximum and in most circumstances, it is much less than that.

In every call, the caller identifies themselves and the company they are calling on behalf of. Any client who wishes to be removed from calling lists is entitled to do so. We are measured by the success of people who are interested in the products, not by calling consumers who certainly don't want it. If anything, we are wasting our time and a consumer's time if we are calling them when they clearly have no interest.

I personally apologize to Robert if our company called too frequently or if his experience was poor. That being said, I invite Robert to e-mail me his phone number and I will make sure it is on our Do Not Call list. I'm not suggesting Robert is biased but I have not gotten a letter from him nor an e-mail but yet he has taken the time to post this message along with including my name.

I'm a big advocate of consumer rights but I also think that the company deserves a fair chance of resolving any situation prior to being posted as a "ripoff".

Kind Regards,

Richard De Sousa

Hello,

I was forwarded this report by a colleague and my name and company name is listed on the report. I wanted to clarify a few points.

It is true that we have telemarketing operations calling on behalf of very large reputable clients. Our goal in calling clients is to call them the least amount of times possible to get a hold of them. Like any consumer, we understand there can be annoyance with phone calls.

We do however limit our calls to 2 times per day maximum and in most circumstances, it is much less than that.

In every call, the caller identifies themselves and the company they are calling on behalf of. Any client who wishes to be removed from calling lists is entitled to do so. We are measured by the success of people who are interested in the products, not by calling consumers who certainly don't want it. If anything, we are wasting our time and a consumer's time if we are calling them when they clearly have no interest.

I personally apologize to Robert if our company called too frequently or if his experience was poor. That being said, I invite Robert to e-mail me his phone number and I will make sure it is on our Do Not Call list. I'm not suggesting Robert is biased but I have not gotten a letter from him nor an e-mail but yet he has taken the time to post this message along with including my name.

I'm a big advocate of consumer rights but I also think that the company deserves a fair chance of resolving any situation prior to being posted as a "ripoff".

Kind Regards,

Richard De Sousa