Was tested here a few months ago and it was the worst experience of my life!! The "business owner" Marcella Perez works for herself. No manager, no staff, nothing. Should have been a red flag but I did not pick up on it. I called to schedule an appointment, the woman who answered the phone has a heavy Spanish accent. I could barely understand what she was saying except that she needed a deposit. Another red flag but I gave it the benefit of the doubt. Prior to testing she collected my fee and we began. I was hooked up to wires and gizmos as you could imagine and she asked me a few "test questions" so I could get familiar on how this works. Once the actual test began, the cuff around my arm was so tight I could barely feel my arm. This made me very nervous but I tried not to loose my cool. During questioning (this was for fidelity) the language she used was vulgar and inappropriate. She even asked me some personal questions that had nothing to do what so ever with the subject at hand. Marcella continued to complain that I was not "breathing correctly" saying I was taking too deep of a breath and said I would fail the test if I did not "control my breathing" whatever that meant. Even accusing that I searched the Internet on how to pass the test because of my breathing. What was this lady talking about?? I was frustrated with a half dead arm by this point but came this far and wanted to get it over with. To annoy me even further Mareclla decides to answer personal calls during testing which infuriated me. Then another call to set an appointment. Clearly this could affect my results.
The test was finally done and she asked me to come back in five minutes for the results. When I came back in Marcella accused me of being unfaithful to my wife stating I was a cheater and liar. After brining up all the points that angered me during testing she agreed to re-test FOR ANOTHER FEE. So it finally clicked that this was a whole scam in order to get more money. I probably never failed the test. Funny how she could not show me relevant proof. Why should I have to re-test for a fee if your web site and you promise that the test is 95% accurate. Clearly your program was on the fritz or you failed me on purpose. Come to find out when I stated YES as an answer to my first and last name that was wrong too. Marcella failed to supply me with any documentation regarding the test promising she would email the forms results even thou my fee included rapid results. Upon some digging I find negative reviews on various sites including Yelp which made me hit rock bottom. I had been scammed.
This was such an emotional roller coaster. My wife took over contacting here since emotionally I could not longer deal with it. Upon various complaints, requesting the documents and finally a refund Marcella disappeared. She has only since sent a bogus test result form with various mistakes. Her web site was "parked" by go daddy - I guess temporarily suspended and her phone number suspended as well. She refuses to answer calls, text messages or emails. She sure did take advantage of an honest guy. p.s. if you google polygraph accuracy you will find that these test are less then 50% accurate and cannot actually detect a lie but just changes in blood pressure, etc. Avoid this lady. Make sure you verify whom ever you are interested in providng you service. Could save you time, money and heartache.