Complaint Review: Centerfire Guns

“I ordered an Anderson AM-10 308 with RF85 coating for $1300.00 from Centerfire Guns. The advertisement on the site offered a free Black hard case with the rifle. After I picked up the Rifle from the FFL with no case I contacted them VIA EMAIL , they DO NOT take Phone Calls)the following week and asked how they would ship my case. Two days later they told me they did not know what I was talking about, they would contact Anderson and ask for me. After three days I contacted centerfire again, they told me Anderson did not ship rifles with hard cases, that the AD was a mistake and they would change it!? I asked them about returning the rifle, they said, "As long as I did not pick it up already, I could return it." This is wrong, one can return at anytime, as I was an FFL. They just chose not to. I persisted in getting the case and they cut communications with me...

I let them know I was an Instructed for the Worlds Largest Firearm Association, Retired Military and a reserve officer. Did not matter. I also called Anderson who has 3 customer service representatives. They said for a fact Centerfire NEVER contacted them. I also found that Sportsouth shipped centerfire the rifles with a free case and Centerfire decided to keep and sell the case separate in order to make more money. How simple and greedy is this? When I had my gun shop, I would not have hesitated to ship a case to a good customer, when I made a mistake. Bad Business, Bad Customer Service and disregard for Obligations. I would never recommend anyone to do business with this Company. Especially, one that does not take phone calls, disrespects military and law enforcement officers.

Text From AD ( I also have a picture of whole ad if like to see)

ANDERSON MANUFACTURING BIG DOG .308

•Semi-auto optics-ready carbine
•Mid-length gas system
•RF-85 treated chamber & bore
•Forged 7075-T6 aluminum receiver
•Premium heavy profile barrel w/Knight Stalker flash hider
•1:10 twist
•Free float modular handguard
•MOE® collapsible stock
•Hogue® pistol grip
•Highly Recommended: Do NOT Oil Weapon PERIOD
•Includes (1) PMAG & black hard case
•OAL: 32.5"; 36.0" (extended)
•Wt.: 10 lbs.
•NOTE: Do NOT oil RF-treated weapon PERIOD Cal.: 7.62 NATO (.308 Win.) Cap: 20 Brl.: 18 Hvy.
”