Central Coast Neutraceuticals Charging my credit card withouth any authorization, also deceptive advertising Largo Florida
I paid $1.95 for a sample of Acai Pure nutritional supplement from Cental Coast Neutraceuticals in Largo, Florida, however, when I received the package, there was a bottle of Hoodia water and Hoodia gum in it, I tried calling several times to no avail but did leave one voice message. I returned the package stating I did not want it and there was never any mention of receiving any other items.
After all that, they sent another bottle and charged my account 3 times since then with charges of $39.95, $41.85 and $44.90. I have repeatedly sent e-mails telling them not to make any more charges but they are still doing it. They never had my authorization and I have e-mailed them at least 5 or 6 times telling them to credit my account but they have totally ignored me.
I informed them that I cannot even chew gum so why would I have ordered this? I am furious as this is fraud, deceipt, bait and switch and many other charges that should be against this company. I sent them an e-mail and returned their last package on 11/3/08 two day delivery, certified return receipt and signature required and as of 11/10/08, I have heard absolutely nothing.
Please, let's get together and do something to stop these brazen people who are making money and laughing at all of us. I think they needs to be a class action suit against this unethical company.
Joan
medford, New Jersey
U.S.A.
1 Updates & Rebuttals
Customer Support
Orem,Utah,
U.S.A.
Customer Support Response
#2UPDATE Employee
Tue, November 11, 2008
We appreciate forums such as Ripoff Report that allow for customers of all products to vent or state their beliefs concerning a given product. We look at it as a great opportunity for us to share our vision and see it only as a positive. We understand your issue and acknowledge there have been others who have shared your same frustration. We recognize we are not perfect, but we are always seeking perfection.
We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample. We offer a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance. In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis. If they like the product, they do nothing and the product continues to come each month. If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle (www.gohelpnow.com) and simply cancel the product. This usually takes less than 5 minutes.
We strive to do everything possible to make the product cancellation experience as easy and fast as possible for our customers. In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button. We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website (www.gohelpnow.com), available 24/7/365 a week, for more information.