Central Coast Nutraceuticals scam, teeth whitening Florida, Arizona Florida
It seems this company is operating from Florida and Arizona. Well here is my story.
I cancelled on time with a Nick Dec 22. I specifically asked him if I needed to return the product and he said "I don't have to"
I was charged two weeks later and when I called back (after waiting on hold for 40 minutes) and explained what Nick told me the agent said "well Nick must have assumed you had read the terms and conditions advising I would be charged if I did not return the product. So it was up to me if I wanted to not be charged $39.95" Mind you she did not offer me the RMA (Return Merchandise Authorization number.) I had to pry it out of her. What slimmy people they are.
I called my credit card company to make a chargeback but basically they are siding with CCN.
I urge everyone who has been hoodwinked by these scammers to report them to the Better Bussiness Bureau in Florida.
here is the link: http://www.seflorida.bbb.org/Home.aspx
Here is the company name and address:
Central Coast Nutraceuticals, Inc.
12399 Belcher Road South, #140
Largo, FL 33113
Its easy to file a complaint on-line. Let's put these scammers out of business.
In all my years of dealing with any company these guys are by far the ultimate worst. I know that the agents at this company know they are dealing in a scam. I work in customer service for 24 years and I can just tell by their voice inflections.
I know I will do everything in my power to have their credit card vender license revoked. Its called TMF (Terminated Merchant File) and placed on MATCH FILE.
Robert
Jackson Heights, New York
U.S.A.
1 Updates & Rebuttals
Comp
Phoenix,Arizona,
U.S.A.
CCN is here to help!
#2UPDATE Employee
Sun, June 21, 2009
If there are any questions regarding Trial offers, membership enrollment, or returns with Central Coast Nutraceuticals, we recommend contacting the Customer Care Department either by phone (888-692-8352) or through our Customer Assistance Website (Getorderhelp.com). If you call, there is rarely a hold time, and if you e-mail don't forget to check your spam e-mail box for the response. The Customer Care Department is available to help you 24 hours Mon-Fri and from 8-5 MTS Saturdays and Sundays. We recommend referencing the terms of the offer at the website you placed your order from. Here is an example of the terms, taken from the order page of one of the products PomegranateClear.
Terms & Conditions: You are ordering the PomegranateClear 14-day risk-free trial offer for only $4.95 shipping and handling. Your 14-day trial begins when you receive the product. If you are not satisfied with PomegranateClear for any reason just return the unused portion anytime before the end of the 14-day trial period and you will have no further obligation. For your courtesy, we will provide you with an additional 7 days after the 14-day trial period to allow for return shipping to avoid further obligation. If you are happy with the product do nothing and your credit card will be charged an additional $39.95 approximately 21 days after your receipt of the initial trial shipment. In addition, approximately 30 days after you order your risk-free trial and about every 30 days thereafter, we will automatically send you an additional 1 month supply. The credit card you provide today will be billed the low price of $39.95 plus $4.95 shipping & handling for a total of $44.90 when each new product ships. That's 20% off the regular price for a 1-month supply. You may cancel your membership during the trial period or any time thereafter by simply calling our Customer Care department at 1-888-692-8352 or by using our contact form at www.getorderhelp.com. Remember, most customers see noticeable results by using PomegranateClear consistently for 3 months. If you are not fully satisfied with future shipments you may return any unopened containers of within 30 days of receipt for a full refund less the shipping and a 15% restocking fee. Please read the full Terms and Conditions for complete details of this offer.