Complaint Review: Central Payment Corporation

Its a tough business and all I see are angry people who didnt apply themselves correctly. If and when you apply yourself you have a chance in this business..I just started with Central Payment and im on the verge of closing two accounts already. I deffinatly think This company is great. Iv never been left hanging by my sales director or his assistant, so stop whining about being ignored. Outside sales is tough, get over it.

I was a contracted outside sales agent for CPC for a few years.  I NEVER had a complaint about CPC.  I was provided all of the knowledge needed to be successful in the business and all of the support needed.  My sales directors, Austin and Jose, were great to work with.  I even had a few conversations with Matt Hyman and Matt was always willing to help and give constructive criticism to help in any way I needed.  I unfortunately live a small area and am not extremely close to a large metro area.  If I did live in a larger area and had more of a merchant base to call on, instead of travelling far and wide throughout the state, then I have no doube I would have been very successful.  I have gotten into another B2B sale field and doing extremely well.  However, I still help any merchant I signed on board with CPC if they call and ask me for help and I occasionally will receive a call from a new merchant that one of my old merchants had referred to me.  I will NEVER consider CPC a "rip-off" and WILL stand up to anyone claiming otherwise.  Yes, it does take time and effort on someone's part with the willingness to get up and work for what you want.  But CPC is willing to help along the way.  Best regards to Matt, Zach, Austin, Jose and anyone else at CPC who takes the time to read these boards!

I would like to disagree with a comment from one of the owners.  As a current customer of c-pay I can honestly say that I have been ignored, lied to, and have gotten no response from this company.  There are probably others that are unhappy also, just ask around.

I tried CPC late last year; I did not make one sale, but I did not do it that long.  You have to have the time and money (transportation) to invest in this outside sales role.  For the short time I did go from B2B, it showed me that I could really do this...I came close to signing a couple  of times, too.  I would say for anyone who has good people skills or a gift for gab and is very confident in other parts of their life should give outside sales a try.  I

I will admit that doing Payment Card Industry outside sales is challenging, because most of us wouldn't feel confortable giving out financial info, but I guess it has worked for some people.  I feel that CPC should make the process a little easier...maybe make the application process electronic w/ some preloaded data.  I will say this...if you're like me and get high off of making the sale, then an attempt at outside sales will make you even more confident.  It's definitely not for the light-hearted and that's for sure.

Now I'm not saying CPC is the best company to work for in the industry (although their rates are better than a competitor I also attempted).  But, I will say taht CPC provides training better than any company I've worked for.  I plan to try and come back now that the weather is changing.

To respond to Gilbert's accusations above CPC is not a rip off, everything we say is true. The position is an outside sales position and we train you along the way as you go. Like all outside sales positions your compensation is based on performance, it does require a certain individual to succeed at this, you have to be self motivated and personable like all requirements in sales positions. We have hundreds of account executives from Hawaii to Maine that make a good living and love the freedom and support we offer. You call us a rip off Gilbert, implying that we lied to you...well please provide evidence of that. I am sorry that the position did not work for you but this was not CPC's fault, let's be honest about that.

On another note as a founding employee of this company I have seen this site broadcast any and all complaints without any due diligence of any kind. Any slander goes unchallenged unless someone like me takes the time out of my day to do this. To anyone wondering if Central Payment Corporation is an honest company just look up our BBB record and even the rebuttals on this site from actual account executives in the field. Never in this companies history have we ignored a customer complaint, not a single one, and yet if you came to this site the impression you would have of us is dodgy to say the least. CPC has uses good business practices and has lots of good, hard working people working for us.

Thanks,
Tom Mulkins

I used to work for CPC, until I realized it wasn't going to pay off. What I realized is no one trusts you with their confidential information, but it is needed for merchant accounts. The Sales Director just sits back in his office, living off residuals. At the same time commanding account executives to do their work for them. They supposedly gave you a bonus at the end of the week for setting your goals for the next week, but I never seen a dime. The conference calls are a joke. same time and same schedule every week. I could literally call and still listen to their conversations.

I choose not to listen though, because credit card processing is not the way to go. This is one reason identity theft is so prevalent. These owners are giving out all this information supposedly. It did not seem that easy in my area, so I had to call this performance based waste of time off. Like stop calling my phone, don't you see the statements are not coming from my end. I got no money out of this career, so I will be avoiding the field of Sales for the moment.

I don't see how I could do outside sales again after that experience. Commission not rolling weeks down the line, and no bonus. VIP did nothing for me, and probably alot of others in my predicament. Stick with hourly jobs, or careers that earn positive cash flow with benefits. Forget about CPC.

Gilbert
Michigan
U.S.A

I have worked for the company for a year and they have treated me like royalty. I don't complain like these others that are on this site and if you don't know what the break even rates really are you should not print them and lie because it is not a 1.65% that is why some people make it in this business and some do you have to know the knowledge. Also as far as the residuals run yes If you don't work why should you get to continue to ream the benefit all they ask you to do is get 1 sale a month. How hard is that? They are with the BBB and regisitered with Wells Fargo! The owner which if you don't know you must have been a 1 day wonder workerl ike most that can't handle this industry of sales. I can't tell you how many happy customers that WERE paying up to 4% and LARGE companies that feel they are well educated on LOW rates but still were paying those high rates till I came along with CPC. So are they all must be on RIP-OFF, no this is just the industry not all rates are the same and it depends on the volume a customer does and many other factors and if it is a moto rate or retail rate which I'm sure you don't understand what that means because you did not work there long enough to do what you were really suppose to do things correctly. Also we all get sick I have spinal bifida and I still work and they don't pressure me at all. They are the best company to work for and pay very well and I will be there for a long time to come!

David,

As Zachary mentions I have no record of you ever being partnered with Central Payment Corporation. However you are correct in the fact that we occasionally do host a training conference in Las Vegas. I also do host training conference calls everyday. Our breakeven rates are a standard of 1.65% + 19 cents on Qualified transactions and 1.39% + 19 cents on Check Card transactions.

There may have been a merchant you came across that was paying 1.49% and no transaction fee. It is possible. It all depends on the merchant's average ticket. If the merchant's average ticket is $10 and I increase the transaction fee to 23 cents instead of 19 then the breakeven percentage drops dramatically. The extra 4 cents makes up for the lack of percentage.

However if the merchant's average ticket is $500 then I may be able to remove the transaction fee all together and the percentage rates stay the same. The percentage rate on a high average ticket makes up for the lack of the transaction fee and covers our cost on that particular transaction.

As a Sales Director it is my responsibility to assist my sales team with their sales. When working with a merchant we push for our agents to fax in the current processing statements so we can take a good look at things. Most merchants and agents alike feel we do this just to see what they are currently paying. That is not the case. Thats helps but there is more to it than that.

At Central Payment Corporation we not only want to lower rates and offer mechants savings, we want to also educate our merchants on processing and offer solutions. There is a vast variety of transaction types that occur by the way a merchant processes their credit cards. The merchant's statement shows me this. I can see if they are swiping their transactions, manually key entering them, or taking corporate cards.

When you visit your doctor it would be malpractice for him/her to write you a perscription without first examining you and determining what the problem is. That is how we work at Central Payment Corporation. We would like to examine the merchant's processing and find a proper solution for their processing needs.

Though I have no record of you ever being partnered with Central Payment Corporation David I am willing to work with you. Feel free to contact my office anytime.

David,

Are you really David from Jacksonville Florida? According to my records, we have never done business with someone, anyone, with the first name of David out of Jacksonville Florida.

We do offer lifetime residuals, it is a seperate contract and comes after your 1st 10 new merchants. We see NO reason to pay someone $20 a month for the rest of their life because they isgned up their cousins business, understand?

In addition, your break even rates started at 1.39% not 1.65%, perhaps you need to better understand your own compensation package.

Lastly, this is an Independent Contract position, not employee/employer. Basically, you run/manage your own business and build it to what you want and CPC will stand by you along the way. We currently work with over 400 active sales people.

I would like to apologize for the lack of communication and would love the opportunity to discuss this matter further. You can call 1-800-449-8014 and ask for me directly.

Regards,

Zachary Hyman
Managing Partner