Complaint Review: Central Security Group Nationwide Inc.

In may 2005 we signed up with "Central Security Group" for a year. the contract said "$ 19.95 a month" and we had to commit for 12 months.

The first 3 or 4 months the system wasn't working correctly, false alarms, non working motion sensors, etc, etc. in some cases it took 6 weeks until someone showed up and the technicians installed used, faulty components that had to be replaced again. It was a nightmare.

Then they started to bill us add'l $ 12,- a month for a cell backup that we had purchased and installed on our own for $ 200,- after the technician advised us that the regular CSG system is not safe because it does not detect when someone cuts the phone wire. the contract did not talk about $ 12,- extra per month if we would install a cell back up. the systems from other companies detect automatically when there is something wrong with the phone line and call the customer.

we disputed the additional charges and asked the accountant where it was written in the contract that we would have to pay an add'l $ 12,- per month if we would install a cell backup system by our own. her anwer was: "I am going to look that up and call you back" It never happened. Instead, CSG started to charge us late fees and never removed the charges that we had never agreed to.

in june 2006 we cancelled the account and were advised to send them an email with our cancellation notice. We subnitted the notice on 6/28 and never rcd. a cancellation confirmation notice from them. Instead, CSG gave our account to collections and billed us also for july and august.

we strongly recommend to avoid this company. they are not honest and only look for ways to rip you off !

Steve
Phoenix, Arizona
U.S.A.