Complaint Review: Central Support And Savings

Recieved a call the end of August 2004 on my cell while at work. Took the call and rep offered a guaranteed credit card with a deposit of $299 on my part. Sounded safe so I set up the withdrawal. The money was withdrawn from my acct on 9/3/04 as agreed. I moved the end of Sept. and reported the change of address via a answering machine to the only name and number I had been given.
Therefore I placed a call to the only number given to me at the time. 1-866-804-5469 with the reps name Kathy and her extension #240. I had to leave a message, so I reported I had moved, and left the new address on the message. I heard nothing, recieved nothing and tried calling several more times leaving messages with who I thought would be Kathy at ext. 240.

Some time in Oct or Nov. I was able to call and spoke with a woman. At this point I had no reason to feel this was fraud. I explained I had moved, gave the current address when asked so that she could verify it was a different address. She explained that she had no way of checking to see if it had been delivered. It was after hours and I would need to call again. I called a few more times only to get a voice message as my working hours conflict with the buisness hours I found out later. Finally on Dec. 13, 2004 I spoke with a Michael Brandon who was very kind and understanding, he stated I had been more than patient he did not know where the packet was and would put in for a refund for me. I would however need to call in five days to see if it was completed. I explained about the conflict in calling times but that I would be on Christmas break and would make the call the week of the 26th.

I have called today Dec. 27,2004. I spoke with two men, both saying that the investigation into my packet would not be complete for 15 days. I would need to call on Jan 3.2004 to see what the status is. I asked then what and they stated that in 15 days they would have to see where the packet was.

My next anger came, when I was told that the packet had to be tracked before any refund could come about. I had not reported the change of address, I was waiting three months before pursuing this and that there was "no supervisor" available to speak with. What company does not have a supervisor?

When I spoke to the third gentleman for the day, he first told me with in seconds, that the packet was mailed Oct.5 or 6th. come to find out that was verified via the US Postal web site with a tracking number. Then he stated to me, I had called, left a message with my new address however, they could not accept that as a report of a new address as anyone could have called. ???

OK, then in his next speal, "I did not call", I should have made a point to call more than once and they would mail me a new packet. I do not want a new packet! I want my money returned. I feel, if they were able to get my Cell Number, another issue, they certainly are able to refund my money. And I can almost guarantee that the packet was returned to them. I purposely did not file a change of address before Oct. as I had expected the packet in Sept. The only contact that gave me the name of the company was mailed to me 9/11/04 stating the phone number on my bank statement would be incorrect.

I would like to know what recouse I have in getting my money returned to me.

Patricia a
San Antonio, Texas
U.S.A.