Complaint Review: Centurion Solar

I bought a solar inverter / battery control software system consisting of a Raspberry pi, connecting cable and software from Centurion Solar in 2019. I paid a single amount in full for the system. It worked up to about middle August 2021 when I lost communication. By enquiry I was told they upgrade the software and will load the new program onto my pi. Still no indication of any costs involved.

After 2 weeks I lost communication again with the message that my trial program expired. If I still want to use the scheduling and totaling functions, I have to subscribe with a monthly fee payable. First time ever I was notified. This is very unethical to sell something and 2 years down the line now require a subscription fee to continue use the system you bought in the first place.

I took it up with them and now they claim that a lot of freebees were included and due to covid, new office rentals an further development, I have now to pay a subscription fee. All events that took place after I bought the system.

This company cannot be trusted. The do not play open cards as one would expect from any reputable company. Stay away.