Complaint Review: Century Business Solutions

I ordered $121.22 in photo albums and plastic page inserts on March 11th to do a winter photo project.  I called on March 23 at 11:25 AM to find out why the albums had not arrived.  I was on hold for 45 minutes.  I was told by a man named Charles that it would arrive at the end of April because they ran out of plastic to make the products.  I asked him why did they take my money and not inform me that they couldn't fill the order.  He said to be patient.   He did ask if I wanted a refund and I said I would reluctantly wait.  

I started getting emails for ads - from the company - they were selling albums at 15% off.  I got angry because this was now May 25th.  I got Charles on the phone, again.  He said the materials had not arrived and they hoped to get the plastic soon.  

I asked for a full refund and Charles said, "Why?  we have people willing to wait because they love the product."

I asked him how many people reported the company to BBB and COnsumer Affairs.  He said he didn't know but I could Google it.  

I did and found this site and another one called scam informer.  There were complaints on that site for Century Business Solutions.  

CHarles said he could only write a CHECK and I would receive it in 10 - 15 days.  Having read the other complaints,  I am worried.  I think I will call American Express and investigate further. 

I WILL NEVER use them again.  I had bought albums years ago in the late 1980's and wanted to match up the same format on my shelves.  I can live without it.