Complaint Review: Century Link

I recently changed my Internet services 3 months ago from Giant Communication over to Century Link because it was supposed to be cheaper in a bundle with a phone line along with Direct TV. I had Direct TV at the tme so the phone customer service rep supposedly hooked me up with a great deal for approximately $60ish with fees and no start up fees for a new customer. I was also told that I would only be paying one consolidated bill from now on and I would not have to worry about multiple bills due to them bundling things together for me so I thought that was great and signed up.

Well I recieved a disconnect notice in the mail from Century Link yesterday and this is the first bill I have ever received from them and this bill is a wopping $482.68 past due with a total bill of $625.86 just for the phone line and Internet services. Mind you I pay my Direct TV bill every month from my checking account credit card so I assumed everything was billed with Direct TV like I was told by the sales rep from Century Link since my Direct TV bill seemed to jump up in price. The bill I received is not itemized or anything, it just has a past due amount to pay the disconnect date.

So I went to the Centur Link website and started a chat session with someone and he said I am dilenquent on my bill and would not give me a staright answer on what I owe and then said there was an installation fee and my bill was set at $95 a month, he would not give me the amount of the installation fee after I told him that I was told the fee was waved for a first time customer. I told the rep this was not the agreement that I had over the phone with them or I never would have went to a higher bill since the reason wanted to switch was to lower my previous $79 dollar Internet bill. I also replied that this was B.S. and he said he could not chat with me anymore because I used vulgar language, I only type the abbreviation of B.S.

Can anyone help me with this on the legal level becaus eI do not want to get stuck with a false service agreement and a gigantic bill?

Thank you,

Aaron from Holton Kansas