Complaint Review: CenturyLink

We called century link Feb 10, 2017.  My husband is a Vietnam Veteran Purple heart recipient, and has had 6 strokes since 2009. The VA has him on a monitor to send his vitals daily to his doctor via our home phone line. Century link put our account under "Critical Care" which means they aren't supposed to shut our phone off, well they did 3X in 2 months--2x was for non-payment but we did pay the bill and proved it to them (having our bank send a copy of the check front and back). they took 48 hours to turn everything (phone/internet/TV serv.) back

on. my husband was hospitalized after the 2nd time, his doctor was not receiving his vitals and we thought he had suffered another stroke. this is the worst company we've ever dealt with. they are also over billing us 2-3X the amount we were told the bill would be. I have spent almost 77 hours and spoke to 58 people, trying to straighten out our service and bill. I am Still trying to shut off our service since 5/8/17 (I have a confirmation # -this is ridicules) and they still haven't, just yesterday they shut off our TV and will not release the account it Direct TV

now no TV for 3 days today is 6/1/2017. We have had a bundled package of $89.99 per month (that’s what was promised) TV Service (Direct TV) 2/14/17 thru 5/8/17 (3-months) Phone & internet 3/4/17 thru 5/8/17 (2-months 4 days) we have paid $406.23 and received another bill for $311.88 2 days ago. They are charging us shutoff and restoral fees and we paid the bill, it’s not our fault they applied it wrong. Century link said they will not restore service until our bill is paid. Century link is billing us one bill for phone & internet in my name and a separate bill for

TV in my husband's name--they did NOT have our permission to open an account in my husband’s name. We have been shut off 3x for a total of 10 days without service, and no credit for that. Please someone help us, please.