Complaint Review: CenturyLink

We awoke one Monday morning with no landline telephone service, and no internet service.  I used a cell phone (Verizon) to call CenturyLink to see if their outage was going to last a long time.  I was told that I had requested that my service be transferred to Sprint.  "Whaaaa?  No I didn't.  I have never spoken to Sprint".  By that afternoon Sprint had transferred the number to a cell phone in Fla.  (We live in Nevada) Why would anyone want a 702 area code in Florida?.  I tried for a week to get my number back, but could not, and had to get a new number.  Do you realize how many people you have to call to inform them of your new number?

Doctors, Lawyers, Insurance companies, Hospitals, Friends...the list goes on and on.  No sympathy from CenturyLink, by the way.  They charged me $500 to re-install the new number!!  I contacted the FCC, the FTC, the Nevada Public Utilities Corp. as well as the fraud department at CenturyLink.  I had wasted 2 weeks dealing with what they laughingly called their "customer care" departments...in Pakistan and India.  What a pain.  So, 3 weeks later, and $500 poorer, I figured that was that.  WRONG!  LifeLock called me.  

"Did you open a new Citibank Credit Card, and charge $49,500 on it at a jewlery store in Florida?"  "Ahhh, no.  Why?"  Thank God for Lifelock!  They charge me $9 a month to monitor all my credit cards, etc.  I've had them for years, and really thought it was a wste of money.  WRONG!  Worth every penny!  Now let me ask a question:  shouldn't a telecommunications company be required to contact a customer before dropping or transferring the service?  CenturyLink basically told me to get lost.  "It was all electronicly done, and no human was involved in the transfer." They never contacted me in any way.

However, I get weekly emails from CentruyLink trying to sell new services, Directv, etc.  Why couldn't they send an email asking me if I was REALLY moving my service?   My fraud charges are now well over $100,000, which, thankfully, I'm not obligated to pay.  I think CenturyLink should reimburse the banks who were defrauded!  What do you think?  Oh, one other thing:  try to find a mailing address for CenturyLink, other than the place where you send in your bill.  It is impossible to find.  They are invisible....and arrogant.  I'd go to AT&T or Verizon for a land line, if I could, but the FCC has blocked both companies in Nevada.  I think Harry Reid owns part of CenturyLink!  (you think I'm kidding, but I'm not)  Hate 'em?  Oh yeah!