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  • Report:  #183920

Complaint Review: Cerone TV

Cerone TV Unproffesional Installation Brewerton New York

  • Reported By:
    Cortland New York
  • Submitted:
    Wed, March 29, 2006
  • Updated:
    Tue, December 12, 2006
  • Cerone TV
    9600 BREWERTON RD
    Brewerton, New York
    U.S.A.
  • Phone:
    800-237-1727
  • Category:

I had this company install my Dish satellite about 1-1/2 years ago at my home. The installer located the dish on the back of my garage using lag screws with a 1/2" shoulder that had to attach to 1/2" plywood. Everything was going great until a wind storm during the winter months starting tearing at the dish and eventually causing it to fall off the garage.

I called the company and tried unsuccessfully to get them to come out and fix the problem. At one point I even told them I would attach the dish to the garage correctly if they would just come out and re-align for a signal. They insisted it was a professional install and that I must pay $99.95 to get the work done.

If anybody ever thinks about having this company install a Dish Network system at their home you better follow them around and inspect every aspect of their work because their installation is anything but professional.

Stephen
Cortland, New York
U.S.A.

4 Updates & Rebuttals


Mike

BREWERTON,
New York,
U.S.A.

BAD WEATER CAN DO BAD THINGS

#5REBUTTAL Owner of company

Tue, December 12, 2006

Making comment on this story first of all all of the lag bolts we carry are 1 1/2" and we install 4 bolts to every mount. The bad wind storm happen to damage some of, and by that I mean not just this case but a few others actually grabbed a hold of the dish and ripped them off the roofs.It was quite a storm in their area.As far as the installation cost they must have called DISHNETWOK directly for our cost on service is $49.95 and we have been glad to reinstall at a discounted rate based on circumstances.


Mike

BREWERTON,
New York,
U.S.A.

BAD WEATER CAN DO BAD THINGS

#5REBUTTAL Owner of company

Tue, December 12, 2006

Making comment on this story first of all all of the lag bolts we carry are 1 1/2" and we install 4 bolts to every mount. The bad wind storm happen to damage some of, and by that I mean not just this case but a few others actually grabbed a hold of the dish and ripped them off the roofs.It was quite a storm in their area.As far as the installation cost they must have called DISHNETWOK directly for our cost on service is $49.95 and we have been glad to reinstall at a discounted rate based on circumstances.


Mike

BREWERTON,
New York,
U.S.A.

BAD WEATER CAN DO BAD THINGS

#5REBUTTAL Owner of company

Tue, December 12, 2006

Making comment on this story first of all all of the lag bolts we carry are 1 1/2" and we install 4 bolts to every mount. The bad wind storm happen to damage some of, and by that I mean not just this case but a few others actually grabbed a hold of the dish and ripped them off the roofs.It was quite a storm in their area.As far as the installation cost they must have called DISHNETWOK directly for our cost on service is $49.95 and we have been glad to reinstall at a discounted rate based on circumstances.


Mike

BREWERTON,
New York,
U.S.A.

BAD WEATER CAN DO BAD THINGS

#5REBUTTAL Owner of company

Tue, December 12, 2006

Making comment on this story first of all all of the lag bolts we carry are 1 1/2" and we install 4 bolts to every mount. The bad wind storm happen to damage some of, and by that I mean not just this case but a few others actually grabbed a hold of the dish and ripped them off the roofs.It was quite a storm in their area.As far as the installation cost they must have called DISHNETWOK directly for our cost on service is $49.95 and we have been glad to reinstall at a discounted rate based on circumstances.

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