Complaint Review: Certegy Payment Recovery Sevices

We received a notice in the mail today claiming that we had bounced a check at Murphy Oil 6509 on August 23 of this year. The letter insisted that we NOT contact Murphy Oil, but deal with Certegy instead.

The check number that we supposedly bounced is #3017; however, we have not even written that check. I have it right here in my checkbook.

We immediately called Certegy, and a guy named Doug rattled off our name, address and check routing number. Then he said we should send payment immediately.

We assured him it was a mistake and that we had not even written check # 3017. We asked what was the account number on the check, and he said we would have to tell him that. Then he said the account number started with a certain number and ended with another.

He was wrong. He did not have our correct account number, but he was trying to get us to tell him what the actual number was. Then he insisted that we should just wire the money and be done with it.

He became hostile when we insisted that there was a mistake, and he said he would note in our account that we refused to pay. We knew he was trying to scam us, so we asked what his full name was. He said "it's just Doug; don't worry about my last name."

The truth is, we never wrote that check. I don't know how that awful company got our name and information, but I am going to the bank first thing in the morning and then straight to the police station. I suggest others being scammed by this company do the same.

I will update everyone on what happens. If anyone has any advice, I would appreciate it.

Emily
Starkville, Mississippi
U.S.A.