Complaint Review:
Certified Carpet Cleaning INC.
Certified Carpet Cleaning INC - Certified House Cleaning INC They are totally a rip off !! They are not providing services that they advertise. Grand Prairie, Texas
I saw an advertisement in the red plum paper for Certified Carpet and Vent cleaning. The carpet cleaning is advertised as $6.95 per room and $7.95 per vent for air duct cleaning. They had 2 guys to come over . 1 of the guys act like this salesman/ carpet cleaner. The guy said his name was Cory and he claimed that all of the vents had to be cleaned along with the furnance and the return vent. I had 19 for them to clean along with the furnance. He said it would take about 2 hrs for them to complete all of the work. They stayed less than 1hr. While one of the guys were supposedly cleaning the carpet, then the 2nd guy disappeared. I asked him where was the other guy, he said he's in your attic cleaning your furnance, I couldn't hear anything moving around above due to the carpet cleaner w/ the loud noise so I went to see what he was doing. I caught the guy coming out of his van. Smelled as if he just had smoked a cigarette. I asked him was he finished with cleaning my furnace and he said "yeah". I had to take some phone calls, I only seen them so called clean 3 of my vents in the living room which was a joke. They had no lighting or anything. They placed this attachement on the end of the vacuum hose they used for their steam cleaner and vaccumed around the edges of the vent and placed the hose in the inside of vent. I asked them how could they see what they were doing because according to the pictures in the ad, the vent ducts supposed to be sparking clean. The salesman didn't answer, but the other guy said, the suction from the hose is so powerful, whatever is in there will come out. The next day my carpet wasn't good at all. They wet the carpet up so much you can't tell if it's really cleaned until the next day once it is dried. These people go by the name of Certified House Cleaning Inc. also. Well that is what is at least on the receipt. Do Not USE these people for any services !!! I plan on fighting them until the end !
3 Updates & Rebuttals
bigrich
Texas,United States of America
You get what you paid for
#4Consumer Comment
Sat, April 24, 2010
You got what you paid for. If you are going to be cheap, then you are going to get cheap service and cheap quality of work. What reputable company is going to give you a service so cheap. This company is obviously using this advertisment to get their foot in the door. With that amount of money, what type of people are going to be working for them. Go to youtube and look up carpet cleaning scams. People just kill me. People are so use to getting cheap labor. Madame, I'm sorry but I hope you have more common sense next time. Get a reputable company next time. This is a funny complaint because you feel like you are entitled to get more for less.
allen
deer park,Texas,
United States of America
they are a rip off
#4Consumer Comment
Sat, March 13, 2010
we saw the add in a deer park add. we called them and set up an app. they were 2 hours late and didnt call until they were 45 mins late. we called them and told them how we were upset and that they were wrong and they hung up on us. this should tell you that the owner needs to get his numbers right there is no way they have a 95 % more like 5%.
Patrick
grand praire,Texas,
U.S.A.
give us a call and we will make you happy kind sir
#4REBUTTAL Owner of company
Tue, January 12, 2010
So they took of the vent covers and sucked everything out with a vacuum and a brush? That is what air duct cleaning is and should be. We run a 95 percent satisfaction rate on the largest scale of carpet cleaning in the DFW area. Fight for what? All work is guaranteed for up to 90 days for any service, a simple phone call and a senior technician will redo all work for free and without questions. If the senior technicians can not clean your home to a reasonable condition than we will and have issued refunds. We serviced over 40,000 homes last year in Dallas alone and are in good standing with the BBB. We resolve every customer complaint that has been giving to them(the BBB) or us. Give us a phone call and we will satisfy your complaints. We are the biggest and the best full service cleaning company for a reason, period! Our ads are in the same place every week for years on end because we rock, so in closing we ask one question. Why would you use anyone else?
Thanks
we only go by CERTIFIED HOUSE CLEANING :)