Complaint Review: CCertified Financial Protection Group Safehouse New World Financial Services fha365.com

We were assigned to this company by Mike Gibson with Leaders in Financial Education in Santa Rosa, CA while trying to find help with our adjustable, pick-a-payment loan when our mortgage payment nearly doubled. In requesting docs from the bank we discovered FRAUD. We were told we needed CFPG to do an extensive Forensic Loan Audit in order to address the fraud and obtain a loan modification.

We provided all required documents; including our entire financial history, tax returns, bills, loan docs, etc. They charged $3,200 before giving us our forensic loan audit that was incomplete and inaccurate. They didn't use the documents provided to complete the loan audit correctly.

Don Brokaw, Mike Waymond, Yasmeen Frierson, and these "Loan Modification Specialists" didn't do ANYTHING they said they would do.. Didn't provide our documents to lender, didn't follow up with lender or communicate with us, and verbally insulted my husband and I.

We terminated our relationship in writing with CFPG due to their non-performance and breach of contract. We demanded a refund, and they have ignored our demands. We are now consulting an attorney and are seeking a remedy through litigation.

We informed our lender and CFPG, they no longer represented us, yet they continue to contact our lender regarding our loan as if they were our advocates. They won't return our documents, money, or phone calls.

Business had changed names several times, and owner currently is listed on the California Department of Real Estate website Desist and Refrain Orders for Unlicensed Activities. We've kept detailed records and documents of all communications between ourselves, L.I.F.E and CFPG/Safehouse.

Mrs. jen
Brentwood, California
U.S.A.