Complaint Review: Certified TaxInc

I contacted certified Tax,Inc on July 7to help me with an IRS issue. They promised me that this is what they do and that they would help me. The fee was $3500. I paid $1000 up front and agreed to pay the rest in $500 installments. I gave them the power of attorney to work on my behalf.

I immediately filled out all forms they requested and sent them to Certified Tax. ON 9/28 i recieved an email from my payroll offfice that the IRS was garnishing my wages. I called the IRS right away to see why as I had hired Certified Tax, Inc to work on my behalf. The IRS informed me that they had not heard from Certified Tax since July 8,2010 and that was only to recieve the power of attorney. Certified Tax had done nothing on my behalf.

I called Certified and complained. They gave me no explanation as to why they had not acted on my behalf but they did get the wagegarnishment released. However they have done nothing since and a Tax lien has been placed against me.

I did send a complaint to the better business bureau. My complaint number id is 98556765. Certified responed to the complaint and in the response they said they stated they would give me a full refund. This was on 11/10/2010. At this point I have not recieved my full refund which is $2000. $1000 which they took from my Chase Credit card, $500 which they took from my bank account and another unapproved $500 they took from my credit card.