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  • Report:  #1371843

Complaint Review: cex.io

cex.io Mia Barrett FRAUD, took bitcoins, refused to let me withdraw anything London Internet

  • Reported By:
    JOHN F. — Alabama USA
  • Submitted:
    Sun, May 07, 2017
  • Updated:
    Tue, May 16, 2017
  • cex.io
    2nd Floor, 1-5 Clerkenwell Road, London, EC1M 5PA,
    Internet
    United Kingdom
  • Phone:
  • Category:

Stole bitcoins that I sent, won;t let me withdraw anything.

2 Updates & Rebuttals


CEX.IO

London,
New York,
United Kingdom

Report seems spurious

#3UPDATE Employee

Tue, May 16, 2017

Dear User,

Being an employ in the company I have gone through the review you have posited. I seems spurious as Mia along with any other emply in the company doesn't have access to your funds and thus cannot steal. 

Every account at CEX.IO is secured with multi level security . 

Also, non of the employes at CEX.IO has a right to refuse or allow you to withdraw. There are certain procedures of AML and KYC along with limitations related to monetary operations which are mentioned at website and should be followed. You may check the link here: https://cex.io/verification

So, if you have some issues or concern please give us your userID or ticket number and we will surely assit you.


CEX.IO

London,
United Kingdom

We are eager to help you

#3UPDATE Employee

Mon, May 08, 2017

Hello!

We are eager to help you resolve any issue you have experienced with our service. Please let us know the customer ID you have with our system (you can view on the bottom of any email you have received from us) and we will resolve the issue you have faced. 

Thank you, and sorry in advance for any inconvenience. 

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