Complaint Review: Chair Cover Express

Hi! I just wanted to post a warning about Chaircover Express. I had ordered chair covers from this company for my wedding. Out of all the things that I REALLY, REALLY wanted at my wedding was chair covers. Much to my dismay, my chair covers never arrived. The company guarantees the covers to arrive 1-2 days prior to the event. When I had not received them by Thursday evening (2 days prior) we called and were told that they would ABSOLUTELY be there by 730 pm Friday night. The woman we spoke to did not provide a tracking number.

So ok, after having my mom wait at her house all day instead of coming to the hotel to help me set up, the covers never arrived. Unfortunately, by 730 pm Friday there wasn't anyone left at the office to speak to nor did anyone call us before they left the office to verify that we received the linens. We tried every possible number we could find related to this company...probably 4-6 different numbers found online or in the rental agreement. We tried calling UPS multiple times but we had no tracking info so of course they were unable to provide any information. I was in tears...the last thing I wanted to be doing the night before my wedding.

We finally received a phone call the next day in the late AM...lots of apologies and offer to try and get them to the event. Well the event was 10 hours from the business location no good to us a few hours before the wedding. We found out that the Chaircover Express had ground shipped the linens Thursday night!!! Seriously! Ground Shipped!! OMG. If the woman had bothered to even check the tracking page on UPS she would have seen that the linens would not be scheduled to be delivered by 730pm Friday (more like the following Tuesday!!!) and maybe, just maybe they could have figured out a way to get them to me but of course not by the time they actually returned my many calls.

We had everyone in the wedding party trying to locate the IN TRANSIT chair covers or another rental place but the linens were sitting in some warehouse 8 hours away and anything local (within 2 hours) had to order their linens and did not carry any in-stock. Not only did this company ruin the entire look of my wedding but they wasted my time and my family/friends' time Friday and Saturday. Additionally, I had rented fancy tablecloths and table overlays to compliment the look of the chairs. As this was from another company, they arrived and were set up...however, I would never have paid all this extra money if I hadn't gotten the chair covers.

It was silly, I had these very fancy tables but ugly chairs. So, if you really want chair covers at your wedding...DO NOT RENT FROM THIS COMPANY!!!! I have attached anyone proof of this huge error (I have a screen shot of the tracking info). I would hate for anyone else to deal with the disappointment I have dealt with. A final note...I got my money back but aside from a card with apologies, that was it.