Complaint Review: Champion Windows

7/20/17 Champion replaced 4 large windows and siding. I also had a window from a previous project develop a crack (initially started in the corner and then went on an angle up the window).  The smaller window replacement was not with the order---no apology offered. Next, when I went out into my Florida Sunroom, I noticed an orange sized hole and crack in the glass of one of the windows--the woman immediately said they found it that way when they unwrapped the window--no apology offered---said she called her boss and took a picture---said she ordered a new one. The male installer said it would take a week. 

8/1/17--Ann left message and said order was on rush.

9/15- Ann reported tracking at factory X2---said should ship Monday (9/18).

9/22/17--Ann said should ship next week and they would call me to set up an appointment for instillation.

9/26/17: Received a call from Amber, office manager at the Milwaukee Champion.  Amber said the problem was the factory. Apparently, someone at the factory changed the rush order to a regular order and she asked that I have patience with them---patience???? It will be 10 weeks on Thursday! I was initially told one week, then a few weeks, etc. Amber than said, while laughing, "Is this your only problem? I wish all mine were this small. Amber went on to talk about my one window with the crack and how Champion stands behind it's product as long as I own my home. I reminded her that it was not just a crack but there is a hole and a crack up the entire window and the window is unstable (more cracks are joining the crack).

10/3/17--Called Champion about my replacements--Amber said "the exact location is not known--was supposed to be on the last shipment" indicated she was taking the matter to higher ups. 

10/4: Sumur, Corporate Customer Care Coordinator called me--said she was going to help--said she understood Chris Wagner the division mgr had talked to me---I advised her that was not true--told her the only people I talked to were Ann and Amber--told her about Amber's inappropriate comments -----Sumur told me that the order was not run as a rush because there was not an emergency issue---I with my emergency medicine background beg to differ---I explained that Champion knowingly installed a window with a broken pane on the outside--I said what if it breaks further and hurts someone---she said "we do not look at what ifs".

10/9/17--left VM for Sumur X2 asking about the replacements---Sumur then called me back and left VM X3--all same stating the replacements should go out on the truck tomorrow and get here by the end of the week. Due to strong winds last weekend, the glass has shifted and one area is about 3mm higher than the other---I placed duck tape in hopes of stabilizing the window--strong winds expected again this weekend. I was told the replacement unit shipped Tuesday and should have been here today--no call today. 

10/16: Replacement units were supposed to be in Friday per corporate---no call from Champion--I called them---per Amber--"Our truck has not come in yet--we will call you when it does". 

10/17: Sumur called me back--said the order was "missed" last week---she was told by Victoria it was on the truck---I had another home improvement company rep look at the window--his comment was that it should not have been left that way and kept shaking his head.

10/30/17: Finally had the new replacements installed today.