Complaint Review: Chapel Of Love / Garden Of Love

I was married at the Chapel of Love, 1431 Las Vegas Blvd. So. on July 24, 2005. I was promised 1 8x10 picture per the package I paid for.

Employees Hector and Adam offered 6 additional pictures on disc if I chose to use their chapel, which I did. After the ceremony we did not receive any pictures. I assumed they were being mailed. When they did not arrive I called the chapel to to follow up and see when I could expect to receive my pictures. I spoke to Ambrosia who said she would look for my pictures and call me back. She did not return my call. I called her again the following day and again, she said she would look and call me back and did not. The same thing happened with a girl named Adrianna a few days later. I then spoke to Cheryl and the same thing happened- no call back.

Then I was told a few days later by a man that they had been mailed to me. They never arrived. I called numerous times each time pleading that someone help me get my pictures. Each time i was promised they would find them and call me back but they never returned my calls. Finally, Mike the assistant chapel director then told me that pictures are disposed of 5 days after the ceremony and that there was nothing they could do. I made repeated requests with the chapel and pleaded for help. They employees were rude and have not returned my many phone calls. I think its only fair that they give me what they promised which are my wedding pictures. These are the only photos that I have of my wedding and I am completely traumatized over this situation. I called again today and finally got the manager, Sierra, and she told me that there is not an employee named Mike and they do not have an assistant chapel director. I have been lied to and blown off for over a month now.

I deserve my wedding pictures and the public deserves to know how this chapel treats people. They do not care about LOVE or people once they have collected their fees.


Awnesha
san jose, California
U.S.A.