Chapman Chevrolet Isuzu I had a horrendous buying experience at Chapman Chevrolet Isuzu Sales Manager Mr. Pat Brady is dishonest, vulgar, and unprofessional Think twice before buying a vehicle from this dealership Tempe Arizona
***This is a letter I mailed to the Chapman Chevrolet Isuzu Corporate offices, as well as, to the General Sales Manager of the dealership on January 26, 2005.
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January 26, 2005
Chapman Chevrolet Isuzu
1717 E. Baseline Road
Tempe AZ 85283
To Whom It May Concern:
My name is Priscilla ***** and I am writing this letter to notify you of the awful experience I had at your dealership. The sales associate I worked with at Chapman Chevrolet Isuzu was Mr. John Mayo. I did not have any problems with him. He was actually very personable, courteous and educated on all your vehicles. My Husband and I ended up test-driving a 2005 Chevy Equinox and decided to finance it. The problems I encountered with your dealership arose after my loan application was submitted to the finance department and subsequently denied. Please do not misunderstand this letter; I am not a naive consumer. I know that when you finance a vehicle, everything depends on getting an approval from a bank or lender. My loan was not approved and that is OK.
The issue I am having with your dealership is how badly I was treated after my loan was denied. Please note that my current vehicle, which was being used as a trade-in, is financed through C.A.G. Acceptance your in-house finance company. I am still a Chapman customer - new vehicle or no new vehicle. Nonetheless, on November 17, 2004 I went to Chapman to trade-in my 1999 Isuzu Rodeo for a 2005 Chevy Equinox. I ended up driving the Equinox home with a temporary plate designated to expire on January 1, 2005. The deal seemed as good as done. I drove the Equinox for almost two months under the impression that my loan was approved because I was never contacted or told otherwise. My down payment check was cashed on December 8th and I was waiting for Mr. Mayo to call me back and tell me the loan was complete. However, I became concerned around December 20th when I had not received the new registration or tags on the Equinox.
I decided to call Mr. Mayo first to verify if my home address was correct or if he knew what the matter was. It was at that time that I was informed that Mr. Mayo did not work for the Chapman dealership anymore and that I would have to speak with the finance department directly. I spoke with a Mr. Mustafa Samli, who said that I would need to fax in copies of my Husbands pay-stubs, as well as, my own because the photocopies originally taken were bad and missing data. So, I did what I was asked to do and I faxed the information to the finance department. No one called me back and I did not hear anything again on the subject until December 27th. On that day, I called Chapman again because I still had not received or heard anything back on the registration, tags, or pay-stubs. Mr. Samli was not available and I was told to speak with another finance manager, Mr. Dan Landers.
Mr. Landers said that I needed to re-fax the pay-stub information to him, which I did, and that he would call me back. I never received a call from him but that afternoon another sales associate called me, Mr. Barry Northan and told me that I needed to come back into the dealership because his sales manager Mr. Pat Brady had to go over the terms of my loan with me. I explained to Mr. Northan that I work in Scottsdale AZ and that I would get off at 7:00pm. I explained that I would not be able to get to the dealership until 8:00 or 8:30pm. I asked if I could go in the next morning with my Husband but I was told that I did not need my Husband with me and just to go to the dealership right after work.
I arrived at the Chapman dealership around 8:30pm on December 27, 2004. Mr. Northan met me and went over my deal. He began telling me that my Husbands pay-stubs were insufficient and the vehicle loan was going to be reworked. I asked if my faxes had been received and if they were in the deal. He said he did not know about any faxes. I took the folder from Mr. Northan and when I looked inside the folder I saw that that the photo-copies of my Husbands pay-stubs were missing data. There was no name, address, social security number or the pay period date on the photo-copies.
I then asked Mr. Northan why my faxes weren't in the folder and said he that he didn't know. He stated that he was told to speak to me because my original sales associate was fired. He said he needed the keys to the Equinox and that I would be getting my Isuzu Rodeo back until a new deal was worked out. I was flabbergasted. So, I asked to speak with his sales manager because no one had informed me that there were these problems with my loan. I could not understand why someone just didn't tell me earlier that day there were problems?
So, Mr. Northan walked over to the sales tower and came back and said that his sales manager Mr. Pat Brady was basically going to tell me the same thing that he just did. My Husbands pay-stubs weren't sufficient for the loan and that I would have to turn in the Equinox. Unless, he said, I could prove that my Husbands income was $1800 a month. I asked why I wasn't told this on the phone; I said that I could have brought my Husband to the dealership with me and that he could have gone over his income himself. At this point, Mr. Northan became defensive, saying that he was just doing what he was told to do and that he was never involved in my deal to begin with. So I asked for the sales manager, Mr. Pat Brady, again.
Mr. Northan walked over to the sales tower and came back with another excuse about me needing to provide bank statements and tax forms to prove that my Husband made $1800 a month. Every time he went to the sales tower, his story changed. So I told him that I had all our bank statements and tax forms in my book-bag and that he could make copies of them and submit them to the bank. I pulled out the last 6 months bank statements and our 2003 tax forms and had Mr. Northan photocopy them. At this point I walked over to the sales tower myself and asked Mr. Pat Brady why someone didn't inform me earlier that day that there were problems with my loan. I also asked why he had me come to the dealership by myself and Mr. Brady said that he had just been given my deal that day and that he didn't know what was going on and that he was just doing what he was told to do.
At this point I was thoroughly frustrated. No one knew what was going on with my deal or who was responsible and I told Mr. Pat Brady that the whole situation was very unreasonable. All he replied was that he wanted the keys to the Equinox and that my trade-in vehicle was being brought up from the dealership lot and that I would have to come back tomorrow to find out if the bank would accept my statements and tax forms. He said he did not think the bank would accept them, which was why he was taking the Equinox back and giving me my Rodeo. Mr. Brady said he didn't see enough money in my family's income to meet the loan requirements. He never once apologized for my inconvenience or for my frustration.
I told him I was very dissatisfied with the way the dealership was handling my loan and that it upset me that they were doing all of this at 10:00 pm, and when I was by myself. He replied that he was just doing what he was told to do and he would know more tomorrow. So I walked outside to the Equinox and started to remove my personal items and put them in the Isuzu Rodeo. However, I immediately noticed that things were missing from my vehicle. So I examined it more closely and found that indeed items were missing. A panel was gone from the rear interior side compartment, the jack-crank handle was gone from under the back seat, and the jack was gone too. I was very upset at finding these things missing and I went right back inside the dealership to complain to Mr. Brady. He heard me out and replied that he would look over my vehicle himself.
I went back outside to wait for him and ran into an acquaintance, Mr. Alfred Hernandez. He told me that he had just started working at the Chapman dealership as a sales associate. I explained to him what was going on and he said he would talk to Mr. Brady and ask if I could take the Equinox home and bring it back the next morning, since it was already so late in the evening. Mr. Brady said no and came outside and examined my vehicle. He said that he could find a replacement part for the missing rear panel but that I would have to come back the next day for the other items. I agreed and explained that I wanted it in writing that the dealership would replace the missing parts. So Mr. Brady gave me a Vehicle Delivery Form and wrote down on it what was wrong with my vehicle and then he signed it. So I was ready to leave at this point. However, as I was backing my vehicle out of the parking lot I discovered that none of the windows would roll up. So, I stopped and I turned right back around and parked. I tried to get the windows to go up but they wouldn't. So I went back into the dealership to complain again to Mr. Brady.
I was so angry that I cursed upon finding him because I could not believe that he was trying to give me my vehicle back so messed up. I yelled a Mr. Pat Brady that the whole situation was bullshit and that I wasn't going to drive home, in the middle of winter, in a vehicle with windows that didn't go up. It was very cold at that time of the year. So, again he went outside and examined my vehicle and said that I would have to come back tomorrow because it was time for him to go home, he would have the service department fix my problems the following day. I asked Mr. Brady if he thought it was fair to give me my vehicle back with all these problems. Mr. Brady said it was too late in the evening to fix anything and that I would just have to cover the windows with paper or a plastic bag. I told him that it was supposed to rain in morning but he said there was no one in the service department that late and for all he knew the windows were probably broke when I traded the vehicle in to begin with.
I couldn't believe what he was telling me. I was livid and Mr. Hernandez saw that I was getting upset and he tried to calm me down but it was no use. I told Mr. Pat Brady to go to hell, that he was a horrible sales manager and that I was going to write a letter to the dealership about him because I was still a customer no matter what happened with the Equinox. At that point, Mr. Brady told me that I better calm down or he wasn't going to fix anything my vehicle. He said I was probably making things up and trying to get him to fix all the things that were already broken. I told him that he had already acknowledged things were missing and broken on my vehicle and that the dealership was responsible. I said I would call the Better Business Bureau if he tried to get out of fixing my vehicle. He yelled at me right after that saying, Don't f*** with me lady because you don't know what I can do! Your deal just might not go through at all! Don't f*** with me! and then he stormed off back into the dealership. Mr. Alfred Hernandez and I stood in the parking lot shocked.
I walked into the dealership again to get Mr. Pat Brady to agree to fix my windows but he just yelled at me again and told me to leave the premises because he didn't want to deal with me anymore and then he called a security guard. So, I went back outside with the security guard Mr. Dixon and told him what had just happened. Mr. Dixon told me to call the dealership in the morning and ask to speak with the general sales manager. He said not to talk to Mr. Pat Brady anymore because he going to help me. He also said that I wasn't the only person complaining about similar things happening to them at this Chapman dealership. Mr. Dixon took down all my information and told me that he would personally deliver a copy of the Vehicle Delivery Form to the service manager, along with a copy of his security report, so that Mr. Brady couldn't deny what had happened.
I ended up leaving the dealership at 11:30PM very upset and went home to tell my Husband what had happened. I also called-in a police incident report with the Tempe Police Department. The following morning December 28, 2004 I called the dealership and made an appointment with the service department. I went back to the Chapman Chevrolet Isuzu dealership but could not locate Mr. Pat Brady. I was assisted by a different sales manager Mr. Steven Ridgley and the service department. Mr. Dan Landers also gave me a check request form for my down payment. I was able to get the driver's side window switch replaced and now all the windows go up and I was also given a new jack crank-handle. That was it though and a couple of days later I found out the air-conditioning switch is broken on the dashboard and the CD player is loose. When I originally traded the vehicle in, everything was fine. This was documented on the Trade-in' appraisal form in my deal. Chapman had my Isuzu Rodeo for almost two months and who knows what was done with it.
In the end I received restitution for some of the broken and missing items on my vehicle, but not everything. To this day Mr. Pat Brady has never apologized for his horrible behavior that night and I have no idea what happened with my loan application because no ever called me back to tell me if the bank accepted the bank statements or tax documents. I received my down payment back and now I'm just glad I don't have to deal with your dealership directly anymore. The end result of this experience is that I will never buy another vehicle or do business with Chapman Chevrolet Isuzu again and I am telling anyone who will listen to me about the terrible experience I had at your dealership. I truly hope that your company is taking better care of your existing and new customers because I was treated very shabbily and it's just bad business when your sales managers act and speak so offensively without repercussions.
Signed a very disappointed customer,
Priscilla
Mesa, Arizona
U.S.A.
13 Updates & Rebuttals
The Truth
Mesa,Arizona,
U.S.A.
A grand exaggeration of truth by Priscilla
#14UPDATE Employee
Sat, August 23, 2008
I was personally involved in this deal professionally for Priscilla, and the following are the real facts (without fabrication)
1) It doesn't profit a dealer at all when a customers credit is un-approvable. In fact, it costs them money, sometimes large sums to bring one back. There is the mileage put on the car, depreciating it. The car in un-available to sell to a credit-worthy customer, costing sales. There is the wear and tear of someone driving it. There are manpower hours wasted that could have been used to assist a different customer. And God forbid, a poor credit customer that is un-approvable wrecks the car. A dealership can only hope that customer keeps their insurance up.
2) Arizona is a spot-delivery state, and one of the most competitive markets in the nation. If a dealer thinks a customer has a chance of getting them approved, they take the car home (unlike areas such as New York where there is a 72 hour cooling-off period where taking delivery during that time frame is avoided). The difference at Chapman Chevrolet is we don't hold their down payment hostage, we give it back. We dont charge for the use of the vehicle. Some dealers keep a customers down payment and charge for miles. Priscilla was given back every penny.
3) Chapman Chevrolet has 3 different documents a customer signs, BEFORE taking delivery that acknowledges that a deal is not complete without bank approval. Priscilla knew this, and signed all three documents.
4) Trade-ins at Chapman Chevrolet are parked in a holding pen with razor wire and round the clock security until the deal is completely clear. Chapman Chevrolet did nothing to Priscilla's trade, she got it back the same way she brought it to us. Because she was creating a scene and spewing obscenities in the showroom, we decided we would fix and/or take care of her concerns just to put this all to bed.
5) After going WAY BEYOND any reasonable consumers expectations without fault, I for one am deeply disappointed she is still upset. Chapman Chevrolet is one of the finest family-owned dealerships in the U.S.A. - and in good standing with the Better Business Bureau of Arizona.
6) I would reccomend to any reader that has credit difficulties to request to be pre-approved if you are worried about the disappointment of having to return a vehicle. Any dealer that cares about you will do that without a financial commitment, certainly us here at Chapman Chevrolet will. Thank you for considering our side of the story.
The Truth
Mesa,Arizona,
U.S.A.
A grand exaggeration of truth by Priscilla
#14UPDATE Employee
Sat, August 23, 2008
I was personally involved in this deal professionally for Priscilla, and the following are the real facts (without fabrication)
1) It doesn't profit a dealer at all when a customers credit is un-approvable. In fact, it costs them money, sometimes large sums to bring one back. There is the mileage put on the car, depreciating it. The car in un-available to sell to a credit-worthy customer, costing sales. There is the wear and tear of someone driving it. There are manpower hours wasted that could have been used to assist a different customer. And God forbid, a poor credit customer that is un-approvable wrecks the car. A dealership can only hope that customer keeps their insurance up.
2) Arizona is a spot-delivery state, and one of the most competitive markets in the nation. If a dealer thinks a customer has a chance of getting them approved, they take the car home (unlike areas such as New York where there is a 72 hour cooling-off period where taking delivery during that time frame is avoided). The difference at Chapman Chevrolet is we don't hold their down payment hostage, we give it back. We dont charge for the use of the vehicle. Some dealers keep a customers down payment and charge for miles. Priscilla was given back every penny.
3) Chapman Chevrolet has 3 different documents a customer signs, BEFORE taking delivery that acknowledges that a deal is not complete without bank approval. Priscilla knew this, and signed all three documents.
4) Trade-ins at Chapman Chevrolet are parked in a holding pen with razor wire and round the clock security until the deal is completely clear. Chapman Chevrolet did nothing to Priscilla's trade, she got it back the same way she brought it to us. Because she was creating a scene and spewing obscenities in the showroom, we decided we would fix and/or take care of her concerns just to put this all to bed.
5) After going WAY BEYOND any reasonable consumers expectations without fault, I for one am deeply disappointed she is still upset. Chapman Chevrolet is one of the finest family-owned dealerships in the U.S.A. - and in good standing with the Better Business Bureau of Arizona.
6) I would reccomend to any reader that has credit difficulties to request to be pre-approved if you are worried about the disappointment of having to return a vehicle. Any dealer that cares about you will do that without a financial commitment, certainly us here at Chapman Chevrolet will. Thank you for considering our side of the story.
The Truth
Mesa,Arizona,
U.S.A.
A grand exaggeration of truth by Priscilla
#14UPDATE Employee
Sat, August 23, 2008
I was personally involved in this deal professionally for Priscilla, and the following are the real facts (without fabrication)
1) It doesn't profit a dealer at all when a customers credit is un-approvable. In fact, it costs them money, sometimes large sums to bring one back. There is the mileage put on the car, depreciating it. The car in un-available to sell to a credit-worthy customer, costing sales. There is the wear and tear of someone driving it. There are manpower hours wasted that could have been used to assist a different customer. And God forbid, a poor credit customer that is un-approvable wrecks the car. A dealership can only hope that customer keeps their insurance up.
2) Arizona is a spot-delivery state, and one of the most competitive markets in the nation. If a dealer thinks a customer has a chance of getting them approved, they take the car home (unlike areas such as New York where there is a 72 hour cooling-off period where taking delivery during that time frame is avoided). The difference at Chapman Chevrolet is we don't hold their down payment hostage, we give it back. We dont charge for the use of the vehicle. Some dealers keep a customers down payment and charge for miles. Priscilla was given back every penny.
3) Chapman Chevrolet has 3 different documents a customer signs, BEFORE taking delivery that acknowledges that a deal is not complete without bank approval. Priscilla knew this, and signed all three documents.
4) Trade-ins at Chapman Chevrolet are parked in a holding pen with razor wire and round the clock security until the deal is completely clear. Chapman Chevrolet did nothing to Priscilla's trade, she got it back the same way she brought it to us. Because she was creating a scene and spewing obscenities in the showroom, we decided we would fix and/or take care of her concerns just to put this all to bed.
5) After going WAY BEYOND any reasonable consumers expectations without fault, I for one am deeply disappointed she is still upset. Chapman Chevrolet is one of the finest family-owned dealerships in the U.S.A. - and in good standing with the Better Business Bureau of Arizona.
6) I would reccomend to any reader that has credit difficulties to request to be pre-approved if you are worried about the disappointment of having to return a vehicle. Any dealer that cares about you will do that without a financial commitment, certainly us here at Chapman Chevrolet will. Thank you for considering our side of the story.
The Truth
Mesa,Arizona,
U.S.A.
A grand exaggeration of truth by Priscilla
#14UPDATE Employee
Sat, August 23, 2008
I was personally involved in this deal professionally for Priscilla, and the following are the real facts (without fabrication)
1) It doesn't profit a dealer at all when a customers credit is un-approvable. In fact, it costs them money, sometimes large sums to bring one back. There is the mileage put on the car, depreciating it. The car in un-available to sell to a credit-worthy customer, costing sales. There is the wear and tear of someone driving it. There are manpower hours wasted that could have been used to assist a different customer. And God forbid, a poor credit customer that is un-approvable wrecks the car. A dealership can only hope that customer keeps their insurance up.
2) Arizona is a spot-delivery state, and one of the most competitive markets in the nation. If a dealer thinks a customer has a chance of getting them approved, they take the car home (unlike areas such as New York where there is a 72 hour cooling-off period where taking delivery during that time frame is avoided). The difference at Chapman Chevrolet is we don't hold their down payment hostage, we give it back. We dont charge for the use of the vehicle. Some dealers keep a customers down payment and charge for miles. Priscilla was given back every penny.
3) Chapman Chevrolet has 3 different documents a customer signs, BEFORE taking delivery that acknowledges that a deal is not complete without bank approval. Priscilla knew this, and signed all three documents.
4) Trade-ins at Chapman Chevrolet are parked in a holding pen with razor wire and round the clock security until the deal is completely clear. Chapman Chevrolet did nothing to Priscilla's trade, she got it back the same way she brought it to us. Because she was creating a scene and spewing obscenities in the showroom, we decided we would fix and/or take care of her concerns just to put this all to bed.
5) After going WAY BEYOND any reasonable consumers expectations without fault, I for one am deeply disappointed she is still upset. Chapman Chevrolet is one of the finest family-owned dealerships in the U.S.A. - and in good standing with the Better Business Bureau of Arizona.
6) I would reccomend to any reader that has credit difficulties to request to be pre-approved if you are worried about the disappointment of having to return a vehicle. Any dealer that cares about you will do that without a financial commitment, certainly us here at Chapman Chevrolet will. Thank you for considering our side of the story.
Shelly
Mesa,Arizona,
U.S.A.
learn to read
#14Consumer Comment
Wed, February 28, 2007
you should really learn how to read what I wrote. I never once said I did an on the spot delivery all of my customers had been approved... to understand the business you have to see both aspects of it, You obviously have not. Banks do pull their approvals for various reasons. If you don't beleive me ask a banker they will tell you it is the truth. they have what they call stips or stipulations... these are items they want and even if you have a written paper saying you make a ceratain amount of money they can choose not to accept it and the deal can go back. This is not the fault of the dealership it is just things that happen. as for the paper work when a deal is billed it is broken down and worked through and repacketed for the dealership files there is room for error. I never said it was right. and for the first posting on here saying dont drive it off the lot try returning after you have sighned the paperwork arizona happens to be a state where the deal is final once you have sighned however this is subject to change on the banks discretion and no one elses I.E. if they choose not to fund as they had originally stated. you need to learn more about the business before you decide thet it is one orginizations fault entirely.
Nate
Malibu,California,
U.S.A.
Spot Delivery Scam
#14Consumer Comment
Thu, December 21, 2006
Steve hit the nail on the head on this one. Shelly is a perfect example of everything that is wrong in the auto sales industry.
I do have to add one correction to Shelly's rebuttal: Sending a buyer home in a new car that does not have fianancing already in place is a SCAM! You send these poor people home with a grin on their face in a new car that they think is theirs. They show it off, they switch their insurance over, etc. And you get a denial from the bank. So, you 'help' them by lying to them to get them back in (we lost the paperwork, more paperwork is needed, etc.). Then you write up a different deal that is more unfavorable for them, lie to the bank about their income, and submit it again. Then when all that fails, you tell them to come back again for 'more paperwork', ask them for the keys back, and tell them they cannot be approved for that car.
You are truly no loss to the automotive trade. Scamming people is one thing. Scamming people and deluding yourself into believing that you are helping them is sickening.
One good thing though is that some states are passing legislation and regulations to stop spot delivery scams.
Steve
Bradenton,Florida,
U.S.A.
For Shelly the car salesperson..That's B.S.!
#14Consumer Suggestion
Wed, December 20, 2006
Shelly,
That is the biggest bunch of BS I have ever heard! Stop blaming the customer for the underhanded tactics of the dealership slimeballs.
Spot delivery is the biggest scam going, and it is NEVER in the interest of the consumer! It is ALWAYS in the interest of the salesperson and the dealership.
Spot delivery is such a problem, it should be illegal.
Consumers: NEVER take possession of a vehicle until you have a loan approved, AND a fully executed loan contract in your hand. This will clearly identify who the lender is, the amount financed and the amount of the monthly payment and due date, etc.
Steve
Bradenton,Florida,
U.S.A.
For Shelly the car salesperson..That's B.S.!
#14Consumer Suggestion
Wed, December 20, 2006
Shelly,
That is the biggest bunch of BS I have ever heard! Stop blaming the customer for the underhanded tactics of the dealership slimeballs.
Spot delivery is the biggest scam going, and it is NEVER in the interest of the consumer! It is ALWAYS in the interest of the salesperson and the dealership.
Spot delivery is such a problem, it should be illegal.
Consumers: NEVER take possession of a vehicle until you have a loan approved, AND a fully executed loan contract in your hand. This will clearly identify who the lender is, the amount financed and the amount of the monthly payment and due date, etc.
Steve
Bradenton,Florida,
U.S.A.
For Shelly the car salesperson..That's B.S.!
#14Consumer Suggestion
Wed, December 20, 2006
Shelly,
That is the biggest bunch of BS I have ever heard! Stop blaming the customer for the underhanded tactics of the dealership slimeballs.
Spot delivery is the biggest scam going, and it is NEVER in the interest of the consumer! It is ALWAYS in the interest of the salesperson and the dealership.
Spot delivery is such a problem, it should be illegal.
Consumers: NEVER take possession of a vehicle until you have a loan approved, AND a fully executed loan contract in your hand. This will clearly identify who the lender is, the amount financed and the amount of the monthly payment and due date, etc.
Steve
Bradenton,Florida,
U.S.A.
For Shelly the car salesperson..That's B.S.!
#14Consumer Suggestion
Wed, December 20, 2006
Shelly,
That is the biggest bunch of BS I have ever heard! Stop blaming the customer for the underhanded tactics of the dealership slimeballs.
Spot delivery is the biggest scam going, and it is NEVER in the interest of the consumer! It is ALWAYS in the interest of the salesperson and the dealership.
Spot delivery is such a problem, it should be illegal.
Consumers: NEVER take possession of a vehicle until you have a loan approved, AND a fully executed loan contract in your hand. This will clearly identify who the lender is, the amount financed and the amount of the monthly payment and due date, etc.
Shelly
Mesa,Arizona,
U.S.A.
I used to sell cars
#14Consumer Comment
Tue, December 19, 2006
You talk about car dealers as if they are bad and the root of all evil. You knowingly went to a dealership to try and purchase a car. DO YOU LIKE THE VEHICLE YOU HAVE? IF SO WHY COMPLAIN? I undertand you felt scammed or duped or whatever but in the end do you like what you're driving because thats what matters. Yes, there are shady dealerships out there but there are shady consumers too. People don't pay their bills for one reason or another and that inhibits their ability to get a good car loan. That is the consumers fault.
I have sold cars and I have bought cars. I have told the customer go home until we get you approved with a signed contract... do you know what happened? THEY NEVER CAME BACK.... Imagine that! Most people want something for nothing and there is not anything wrong with that. However complaining and making the company the bad guy is. the second rebuttle on here is just someone with too much time on thier hands I mean who looks all of this up? do you havce bad credit? from what I read you got the vehicle you wanted and still have it.
You may be offended by actions and they way you were spoken to but GET OVER IT!!! that is life. I dont complain at the grocery store when I have to pay full price for my items its the same d**n thing. I do sympathise with you and feel bad that you had a bad expirience buying a car but when I was in sales people were always wanting something for free.
The banks can come back on a car deal after the delivery requesting more paperwork. it is not the dealer it is the banks so when you dont get approved talk to the banks not the dealer they are trying to help you
Stick
Phoenix,Arizona,
U.S.A.
I have some informative reading for you Priscilla
#14Consumer Suggestion
Thu, January 27, 2005
Priscilla, Now it's my turn.
If I were you I would make sure that your Isuzu Rodeo loan is up to date. Many car dealers will drop car buyers in what is called a "Spot Delivery" or what a few call a "Yank" You know what I mean by now I am sure.
They make you think your loan is approved for a few days or weeks, They then YANK you back to the scene of the slim and Kick you out of what you thought was your new sled, I mean car.
Come on Mr. car dealer and tell the truth. You and I both know that many car dealers put some people in "Spots" or "Yanks" because F&I people don't want their UP's to slide down to the next "Sled show" and buy from competition.
Maybe car dealers just want to hold on to their UP's until they have run their Buyer's credit through every last lender they can get their fingers on.
Not to mention that the buyers credit score slides down the mountain side like a turd from a bully goat.
Tell the truth about "Spots" and "Yanks." Its a game that is used in the auto industry to keep the buyer from buying some where else and you know it. Ever see a mortgage company dump a home buyer in a "Spot" or "Yank"?
No because the home buyers would be pissed in a big way if they take days off from work to move in a nice home and then were told to pack their s**t after a few weeks and move out.
Car dealers can do this crap because they have a big long list of well paid lobbyist that keep laws from being passed to stop this kind of s**t. Don't try to BS me! Nor do we have any AG's in this country that will kick some car dealer a*s. Maybe there is a movement of money come election time that car buyers don't know about.
Why not tell the buyer to go home and have a nice night on the town and we "WILL CALL YOU AFTER WE GET YOU APPROVED" and for the buyer to come back and take delivery of the new or USED SLED!
You can't do that, you are afraid that they will jet down to the next "SLED SHOW" and get hammered into some other dealer's Spot or Yank. We can't have a dealer down the road get a good hold of our UP's
Priscilla many car dealers love this Yank process. It's used to keep or take the car buyer off of the market. It helps keep a buyer from buying a car from the next "Sled Show" Down the street.
Take some time and read the Rip Off Reports on what BS the car buyer has to deal with to get their trade in back or how much BS they have to deal with to get their down payment money back. Again don't try to BS me Mr car dealer!
Hey Mr Honest Car salesman what can we call this one? Maybe "we forgot to pay off the car Buyer's TRADE!
http://www.badbusinessbureau.com/reports/ripoff89428.htm
Car Buyer's trade in falls in a REPO HOLE!
http://www.badbusinessbureau.com/reports/ripoff89397.htm
Hey Mr car dealer what can we call this one? Maybe "Forged my signature'
http://www.badbusinessbureau.com/reports/ripoff88651.htm
Can we call this one "contracts of many colors Mr car salesman or maybe " new contract to sign?
http://www.badbusinessbureau.com/reports/ripoff88289.htm
In many states we do NOT have anybody that will pass a 3 day cooling off period. In other words once you sign all documentation you are TOAST if you change your mind. Car dealers do not want you to slid to the next "Sled Show" down the street O I mean their competition.
Car dealers playing with the car buyers Credit application after the buyer is long gone home. They try to make the car buyer look better in the bank's eyes so the car dealer is sure to get the buyer approved, even if the car dealer has to play the FRAUD GAME!
I am sure you want proof, so go to the rip Off Report and see for yourself. You tell me what you think! Can we all say FRAUD?
www.badbusinessbureau.com/reports/ripoff52158.htm
Car dealers telling car buyers that if they do not buy the extended warranty they will not get the lower interest rate. And Some car dealers will get the buyer to agree to a warranty during the signing in the "BOX" and then a few days later behind the car Buyer's back they never pay for the warranty they sold to the car buyer. They keep the money.
www.badbusinessbureau.com/reports/ripoff84186.htm
Priscilla you are not informed of the scams in the auto industry because your local talk radio and local news papers will not bring this kind of info to the public.
You ask why I bet! Because the media (TV stations, Talk Radio and newspapers) Do not want to upset the car dealers that are ripping you off!
Advertising money is so much more important then informing consumers. You then have to ask Who is on your side when it comes to car dealers. Ripoffreport.com is! Some in the media will say that Car dealer scams are not news! Other types of scams are. Why not car dealer scams?
That being said. Hey all of you Ripped off Car buyers can thank your local Media! If you want to put what I say to the test, Contact these fine folks at KFYI 550 AM and ask if what I post is true.
Call them up 602-258-5394 or email them all and ask why is it that they will not chat LIVE on the air about car dealer scams and Rip off's. Email them all. Put them TO THE TEST!
barryyoung@kfyi.com
brucejacobs@kfyi.com
tomliddy@kfyi.com
austinhill@kfyi.com
joecrummey@clearchannel.com
Many car dealers do not care about the car buyers. They only care about the bottom line! PROFIT. Nor do car makers care as to what car dealers do to the car buyers, just as long as Sleds are MOVED! Want Proof?
Hit this link!
www.badbusinessbureau.com/results.asp?searchtype=1&q1=946&q3=&q2=&submit2=Search%21
Priscilla go get a cold beer and have some fun reading more car dealer Rip Off Reports.
www.badbusinessbureau.com/results.asp?searchtype=1&q1=38&q3=&q2=&submit2=Search%21
Priscilla don't forget to put the above media people to the test! You will see what I am saying is true!
Susan
Phoenix,Arizona,
U.S.A.
Chapman Ripoff
#14Consumer Suggestion
Wed, January 26, 2005
I read with interest of the mess that came of your deal with Chapman Isuzu - and have a couple of suggestions on how we can prevent others from having the same thing done to them:
1) Don't DRIVE the car off the lot when you buy one until the financing papers are in order. If it means getting pre-approved first and then picking out a car, it's safer, and there is less room for this type of incident. Car dealers WANT you to get into the car and take it home - and figure if you have to come up with more money to make it work, you will - you already HAVE the car and don't want to take it back.
2) Call the Attorney General's Office in Arizona. Talk to them about filing a bad faith claim.