characters.net Character, LLC No payment, no contact Internet
I quoted an Everquest account to sell to this company and it came out 170. A week passed and nothing, I then got an email stating the quote had been adjusted to a lower price. I was a wee bit irritated, but I went ahead and took the 40 dollars less and replied to their email in agreement to the new amount.
I checked the status of my order a couple of days later and it says awaiting "my" reply. I've tried doing their online chat, but have only been able to send them a message and always comes back with automated responses.
I did find what I believe is their company profile and called and tried one person there and left a message. I'm providing that information for all below, it goes directly to their webpage. Hopefully they eventually get back to me or I'll keep calling and snail mail is going to be my next move.
Character, Character LLC
1925 NW Overton Street
Portland,
OR 97209-1667
Website: www.character.net
Phone: (503) 223-3999
Credit for that info is manta.com
10 Updates & Rebuttals
DJ
United States of AmericaAll issues have been resolves
#11Author of original report
Fri, July 08, 2011
I was paid for this submission, and all issues have now been cleared up.
DJ
United States of AmericaNo issues now
#11Author of original report
Fri, July 08, 2011
I was paid for this submission, and all issues have now been cleared up.
mr rik
miami,Florida,
USA
That's alotta song and dance!
#11Consumer Comment
Sat, June 04, 2011
I wanna hear it from the horse's mouth.
CH Agent
United States of AmericaUpdate: Customer Received Payment
#11UPDATE Employee
Sat, June 04, 2011
Mr. Rik,
May I ask why exactly you are inquiring about Mr. Flowers services as well as leaving two word responses in regards to this transaction?
While we are fine with you inquiring if he actually did receive his payment, we're not going to provide an actual PayPal Receipt showing the customers e-mail address unless Mr. Flowers himself provides consent that we can do so to the general public which means that we're required to modify the payment receipt which we did so by removing his e-mail address, the method of payment, and any additional information that is sensitive in regards to this transaction.
If Mr. Flowers was still having issues with his payment, I'm sure he would have taken the time to respond back to this complaint notifying us that he didn't receive the payment. However, he has not so even though he didn't update this report, we have gone ahead and updated this report with all the information we are allowed to provide.
Furthermore, if you want to validate this purchase, feel free to call PayPal and speak with an agent in regards to this transaction and provide them the dollar amount which they can confirm the transaction is a legitimate payment but will be unable to provide you the actual details of the transaction unless you are the actual individual who sent or received the payment.
If you're a new customer that is concerned about doing a transaction with our company, then I'd recommend that you speak with customer service and inform them you'd like to go through our "escrow services" as we're the only company in the MMO Business that will go through an escrow middleman company in order to secure a transaction via PayPal (Escrow.com) or MoneyBookers. For more information on our escrow middleman services, feel free to go to this link.
Please note that this will be our final reply to this past complaint as this issue has now been resolved and documented above.
mr rik
miami,Florida,
USA
That looks
#11Consumer Comment
Fri, June 03, 2011
photoshopped.
Awaiting a response from "Mr. Flowers"...
CH Agent
United States of AmericaUpdate: Customer Received Payment
#11UPDATE Employee
Thu, June 02, 2011
Attaching proof of payment image again (not sure why RipoffReport didn't attach this on our last post).
There are two ways you can view it.
1). We will try attaching it again below, OR
2). You can click on this link to view the image here of the proof of payment (minus his e-mail which we removed + the method of payment we used).
mr rik
miami,Florida,
USA
No Image???
#11Consumer Comment
Wed, June 01, 2011
Hmmm...
CH Agent
United States of AmericaUpdate: Customer Received Payment
#11UPDATE Employee
Wed, June 01, 2011
We aren't sure why he didn't update the report but because he didn't, we figured we'd clear up all matters ourselves.
Here is an image below with proof of payment. Due to our privacy policy provisions, we cannot disclose his e-mail address.
mr rik
miami,Florida,
USA
Why couldn't Mr. Flowers
#11Consumer Comment
Fri, May 27, 2011
have told us that?
CH Agent
United States of AmericaUpdate: Customer Received Payment
#11UPDATE Employee
Thu, May 26, 2011
Dear Donald Flowers,
As noted initially prior to you posting this is that we were a little backed up on submissions this week which will continue to be backed up until tomorrow. However, payment was issued for this account and is documented below.
Your payment transaction is located below.
Payment Sent (Unique Transaction ID # 6V26321208930723U)
Sent to: Donald Flowers (The recipient of this payment is Verified)
Status: Completed
Also the information above is not our company so thus by calling that information you were contacted a company that is not affiliated with ours as we are based in United Kingdom.