Charles Colbert Burger King Bust Out Laughing At Customer Morgan City Louisiana
Charles Colbert is the District Manager for the area that contains the Burger King I originally had a complaint about (the location is the address for this report). I was shorted by $11 when change was given to me for a $20. The incident in question happened on Saturday, June 2, 2018. I had called the customer service number after a manager on June 3 and the main manager on June 4 had a don't give a crap attitude and were dismissive of my issues. Not once did either manager apologize. I don't even recall Charles Colbert apologizing either. On June 4, 2018 I received a call from Charles Colbert. He seemed rather dismissive as well. He seemed to be siding with the two other managers on the basis that I had used profanity towards both of them. I most certainly did use profanity towards them.
What Charles Colbert didn't seem to care about was how they both treated me like crap, which is what led me to using profanity. After all, a person will tolerate only so much. I tried to explain to him what happened. If you were ripped off by $11, a manager had a don't give a crap attitude and was acting as if they could care less about your situation, then tell you there's nothing they could do.. Wouldn't you be pissed? The main manager even made up the bogus claim that she couldn't access the surveillance footage as I would had to come back that night. Seriously?! You're going to tell me that as the main manager of a location you don't have access to surveillance footage a mere 12 hours or so after an incident occurs? That pissed me off even more because I knew that couldn't be true.
Charles Colbert didn't seem to give a crap about ANY of what had occurred. He tried to offer two coupons for Whopper combos. I didn't want coupons. I wanted the matter looked into and my money. I finally told him that if he wasn't going to look into the matter then I would be filing a small claims lawsuit against Burger king. He busted out laughing. That is when I went off. I asked him, "Are you laughing at me?!" He says he wasn't. However, while he was saying he wasn't laughing he was still laughing. That's when I told him "f**k you!" and hung up. I admit, I shouldn't have let my anger get the best of me but I'm fed up with Burger King. You have managers that don't give a crap. You then have a district manager that thinks it's funny when a customer threatens to sue Burger King. His laughter is probably due to what I believe is ignorance of the legal system. See, you don't need to be seeking large amounts of money for a small claims lawsuit. That's the purpose of small claims lawsuits.
In Louisiana, lawsuits of $5,000 or less can be filed in small claims court, which is handled by a local city judge (same judge for those that get arrested by the local city police). I have called the Burger King customer service line to let them know what happened with the district manager. I informed them that if he says he didn't bust out laughing then he should be reminded I have evidence against such a defense. I did record our conversation. Therefore, it's not just my word against his. Needless to say, I will never eat at another Burger King in my life. When you have two managers (including the main manager) with a don't give a crap attitude. Then, you have a district manager with the same attitude. To top it off the district manager thinks it's funny when a customer threatens to file a lawsuit. One can safely assume that Burger King just doesn't give a crap. I created this report so that others can be warned that the local Burger King, including the district manager just don't care.
Charles Colbert needs to find a job that doesn't deal with customer relations. You would think a manager at that level would have enough common sense to NOT bust out laughing at a customer. You would think a man in Charles Colbert's position would actually attempt to find out what happened and address the matter properly instead of defending his managers while completely ignoring their completely unprofessional attitude. I guess Charles Colbert thinks a customer shouldn't get pissed when they're treated like crap by two other managers. I will be typing up another RipOffReport with details of what happened between the other two managers and I.
2 Updates & Rebuttals
Nick H.
Morgan City,Louisiana,
United States
Burger King Corporate Contacted About Charles Colbert
#3Author of original report
Thu, September 27, 2018
On September 24, 2018 I sent a first class letter to Burger King corporate office via the address of their registered agent, the CT Corporation, in Miami, FL. The correspondence was a two-page letter detailing what transpired at the Burger King location as well as Charles Colbert's highly unprofessional response. I also informed them that after Mr. Charles Colbert acted so unprofessionally I contacted their customer service number four times, waiting at least a week between calls. In each call, I requested to receive a response from the corporate office as well as the franchise owner. Finally, I had also tweeted the matter a few times. Each time tagging @BurgerKing in the tweet. To date, I have received no response from any representative of Burger King, other than the June 4, 2018 call from the district manager, Charles Colbert. I did warn them in the letter of demand that if I did not receive the $11.00 owed to me then I would be filing a small claims lawsuit in the City of Morgan City small claims court. It's pathetic that a customer has to go through all of this just to get a response from a company. I did close the letter by telling them that Burger King has lost my business for life. Given the complete lack of response thus far on multiple levels, I highly doubt losing my business will affect them in any way. However, I will continue to speak out against Burger King to warn others. It's my hopes to convince as many as I can to boycott this careless and unprofessional company.
nick H.
Morgan City,Louisiana,
United States
Burger King Seems to Condone Laughing At Customer
#3Author of original report
Mon, June 11, 2018
It has been a week since I contacted the corporate office of Burger King via their customer service line about being shortchanged $11 as well as about the burger King district manager, Charles Colbert. Charles Colbert had busted out laughing when I told him that I was taking Burger King to court. Seems to me that Charles Colbert must have some serious issues if he's going to have the audacity and completely lack of professionalism to bust out laughing at a customer. If him busting out laughing were not enough, Charles Colbert compounded the matter by lying to me. I asked him if he was laughing at me. He responds by saying that he wasn't laughing at me while he was still laughing. I would have thought that a district manager acting in such an unprofessional way would have resulted in someone from Burger King corporate office contacting me. It seems that Burger King corporation condones this completely lack of professionalism that Charles Colbert engaged in. I did call the Burger King customer service line today to inquire. I was told the matter would be forwarded to the location's franchisee owner. While I can understand that this matter does involve the franchisee owner, I also feel this involves the Burger King corporate office. After all, this franchisee owner is representing Burger King. Seeing that two managers at the location in question had the same don't give a crap attitude and then experiencing the district manager bust out laughing, one can certain put into question the standards (or lack thereof) of this franchisee owner. How can a location be riddled with such poor customer service and lack of professionalism? I don't expect 5-star treatment at a fast food restaurant. However, I at least expect to be treated with respect and do NOT expect to be laughed at by a manager.