Charles Darcus - Blair Redmond - Tim Lynch - FathersChoice.Org - Premier Family Services - Affordablehelp.org - SBLaw.net Caught in Family Court with Pants Down!! DON'T USE FATHERS CHOICE - THEY TAKE YOUR MONEY AND DO NOTHING FOR YOU - THEY WILL STALL, DELAY AND PUT YOU OFF INTERNET
Early June 2008 I was presented with a Notice of Motion and Motion to Modify concerning the child custody agreement by my ex's lawyer with a hearing scheduled for 10 July 2008. On 09 June 2008 I called "Fathers Choice" and I fell for the lies I was told by the Father's Choice "SALES REPRESENTATIVE" named SCOTT WILLIAMS and paid almost $1,000 in "membership fees" and "LEGAL ASSISTANCE/SERVICES/COURT DOCUMENTS PREPARATION/ETC." that I have never received. I was told that before they could do any court document preparation I would have to pay all the fees up front so I did. I was reassured that I would have the court documents prepared for me to file in a timely manner.
I was assigned a "Case Manager" named CHARLES DARCUS who I faxed and/or emailed all of my court documents to, spoke with on a few occasions and even emailed a few times. I was reassured by him and "THE LAWYERS" he consulted that the papers were not a motion but an attempt to get me to file a motion first so that I would have to pay for the legal fees because there was "supposed to be" some clause in the divorce decree that stated mediation was required before any motion could be filed. I haven't been able to find that clause and when I asked CHARLES about it he said he would have to get back to me. HE NEVER DID.
I was told I would be "prepped" by a lawyer before my court date and when I did speak to an individual (NOT A LAWYER) he didn't even have my "CASE FILE" to refer to. The call lasted for about 3 minutes. On 10 July I went to court and the Judge asked if I had a response to my ex's motion and I had to try to explain how "I WAS LED TO BELIEVE" by FATHERS CHOICE that I was going to a "Mediation Hearing". The judge issued a temporary order favoring my ex and advised me to get a lawyer.
The very next day I called my "case manager" CHARLES DARCUS and explained to him how I felt I was "CAUGHT IN FAMILY COURT WITH MY PANTS DOWN" thanks to the advice I listened to from his organization and their lack of concern and action concerning my case. HE HAD THE AUDACITY TO CHUCKLE!!! I complained that I was paying for a service that I haven't received and still haven't up to this point in time and was reassured by CHARLES they would reverse my membership fees since I joined in June - Well guess what?? That hasn't happened.
I have spoken to 2 different "Assistants" for CHARLES DARCUS, BLAIR REDMOND and TIM LYNCH who only confuse the issues and muddy the waters.
On 31 July I spoke with TIM LYNCH and was told that CHARLES would contact me the following day - that never happened - I called and finally spoke with CHARLES on 4 August and was reassured by him that my response to my ex's affidavit would be ready and in my hands within 2 weeks -Well Guess What? It is 28 August and I still don't have anything.
As a matter of fact I tried calling Father's Choice early last week and left a voicemail on Charles' phone and tried to call 1-800-964-1664 to talk to one of Charles' assistants but no one answered and I couldn't even leave a message because the organizations' voice mailbox was full. I have sent everyone I know at that organization an email requesting my membership to be cancelled and my money refunded since I haven't received any services as promised. NO REPLY - IMAGINE THAT!!!
I WOULD BE INTERESTED IN JOINING A CLASS ACTION LAWSUIT AGAINST THIS ORGANIZATION IF THERE ONE, IF THERE ISN'T THERE SHOULD BE!!!
P.S. - I HAD TO TAKE OUT A LOAN TO HIRE A LAWYER - DON'T RELY ON THIS ORGANIZATION FOR ANYTHING EXCEPT RIPPING YOU OFF PERIOD.
C.J.
Puyallup, Washington
U.S.A.
6 Updates & Rebuttals
Mn2
Covina,California,
U.S.A.
Go after their merchant account
#7Consumer Suggestion
Sun, November 23, 2008
If you used a credit card to make the purchase call your credit card company and dispute the charge. You can do this months after the original charge. This is what I did. You will need to provide documentation showing that they did not provide what they promised to do. It was suggested we also complain to their merchant account provider. They appear to have their merchant account with:
Sage Payment Solutions
1750 Old Meadow Rd, Suite 300
McLean, VA 22102
Phone: 703.848.2980
Toll-free: (800) 261-0240
Fax: (703) 848-9457
If we get Sage to drop their merchant account they wont be able to process credit card transactions.
Customer Service - Father's Choice
Goleta,California,
U.S.A.
Response to CJ
#7UPDATE Employee
Sat, November 08, 2008
CJ,
We help parents everyday witht their famiily law issues. We do our best to provide compassionate and knowledgeable service to each of our members. Father's Choice is commited to helping people and improving our customer service. I apologize to you that you did not receive our best as you deserve. We are a satsfaction guaranteed organization. We want all our members to feel secure in the product and sevices we provide.
Please contact Father's Choice at 800-964-1664. A customer service representative will take your name, membership id#, and contact phone number. Please let the representative know you are calling about Report #110108. A supervisor will call you the same day and help resolve this issue immediately.
Thank you,
Customer Service
customerservice@fatherschoice.org
800-964-1664
C.j. c.
Puyallup,Washington,
U.S.A.
REFUND IS BOGUS - EMAIL UNDELIVERABLE
#7Author of original report
Tue, September 16, 2008
I have followed their instructions in their rebuttal to file for a refund but the email is unable to be delivered. I have been attempting this for three weeks and keep getting the following message:
This is a delivery status notification, automatically generated by MTA 52vejx-mr-003.amc.af.mil on Tue, 16 Sep 2008 11:26:26 -0500 Regarding recipient(s) : customerservice@fatherschoice.org,charles.darcus@fatherschoice.org,blair.redmond@fatherschoice.org,veronica.lujano@fatherschoice.org,tim.lynch@fatherschoice.org
Delivery status : Delayed. Did not receive the expected protocol response. (fatherschoice.org).
We have been attempting delivery for 5 times.
Maximum delivery tries attempted. Please contact your administrator to contact the destination domain or resend your message. Delivery failed.
Now what can I do? Is there anyone else having these problems? We need to unite our efforts and bring this company and their despicable scam down and make them pay for our pain and suffering caused by their unscrupulous practices!!
C.j. c.
Puyallup,Washington,
U.S.A.
FathersChoice.org, Premier Family Services, Et. Al, Goleta Calif
#7Author of original report
Wed, September 03, 2008
Below is the "official company response" to my complaint. When I tried to email them the information (TWICE) I get a "Delivery Notification Message" that states "Delivery status : Delayed. Did not receive the expected protocol response. (fatherschoice.org). We have been attempting delivery for 5 times. Maximum delivery tries attempted. Please contact your administrator to contact the destination domain or resend your message. Delivery failed."
STRANGE THAT I DIDN'T HAVE ANY PROBLEM UNTIL AFTER I FILED THE ORIGINAL RIPOFF REPORT!!!
Response to CJ from Fathers Choice
Dear CJ,
The situation you have described regarding our company is not acceptable and you are right to be upset. You have been complete in your rundown of where the communication broke down from your perspective and that is extremely valuable to us in improving our customer service. Of course, this does not help you in the very serious matter of your custody case. What we want to do immediately is issue a refund to you for the poor service you received.
Please send an email to customerservice@fatherschoice.org with your full
name, membership number and the words Rip Off Report in the subject line. Please copy and paste your Rip Off Report text into the body of the email and then send it to us.
We are a satisfaction guaranteed company and do not wish for any of our members to be poorly served.
Again, CJ, our sincere apologies and please send us the email soon so we can resolve the issue speedily.
Sincerely,
Customer Service Department
Fathers Choice
customerservice@fatherschoice.org
www.fatherschoice.org
C.j. c.
Puyallup,Washington,
U.S.A.
Father's Choice Reply to CJ and CJ's Reply to Father's Choice
#7Author of original report
Tue, September 02, 2008
Everyone,
Below is my reply I sent Father's Choice regarding their reply to my initial "RIPOFF REPORT" which is attached below. I intentionally omitted the personal information they requested in this update. I will update this report if there is something of any significance to report. Based on other rebuttals if have read, don't hold your breath on anything changing.
CJ
To: 'customerservice@fatherschoice.org'
Cc: 'charles.darcus@fatherschoice.org'; 'blair.redmond@fatherschoice.org'; 'Case manager';'veronica.lujano@fatherschoice.org';
'tim.lynch@fatherschoice.org'
I have pasted your response to my Rip Off Report complaint and my initial
RIP OFF REPORT as you requested. Believe me, if this doesn't get resolved and I am not issued an "IMMEDIATE and FULL" refund within 10 business days for all monies I have paid I will file an update with "RIPOFF REPORT" and I will continue with my pursuit to bring a class action law suit against your company. Below is the information you requested....
Father's Choice Original Reply
Dear CJ,
The situation you have described regarding our company is not acceptable and you are right to be upset. You have been complete in your rundown of where the communication broke down from your perspective and that is extremely valuable to us in improving our customer service. Of course, this does not help you in the very serious matter of your custody case. What we want to do immediately is issue a refund to you for the poor service you received. Please send an email to customerservice@fatherschoice.org with your full name, membership number and the words Rip Off Report in the subject line. Please copy and paste your Rip Off Report text into the body of the email and then send it to us.
We are a satisfaction guaranteed company and do not wish for any of our members to be poorly served.
Again, CJ, our sincere apologies and please send us the email soon so we can resolve the issue speedily.
Sincerely,
Customer Service Department
Fathers Choice
customerservice@fatherschoice.org
www.fatherschoice.org
Customer Service - Father's Choice
Goleta,California,
U.S.A.
Response to CJ from Fathers Choice
#7UPDATE Employee
Tue, September 02, 2008
Dear CJ,
The situation you have described regarding our company is not acceptable and you are right to be upset. You have been complete in your rundown of where the communication broke down from your perspective and that is extremely valuable to us in improving our customer service. Of course, this does not help you in the very serious matter of your custody case. What we want to do immediately is issue a refund to you for the poor service you received. Please send an email to customerservice@fatherschoice.org with your full name, membership number and the words Rip Off Report in the subject line. Please copy and paste your Rip Off Report text into the body of the email and then send it to us.
We are a satisfaction guaranteed company and do not wish for any of our members to be poorly served.
Again, CJ, our sincere apologies and please send us the email soon so we can resolve the issue speedily.
Sincerely,
Customer Service Department
Fathers Choice
customerservice@fatherschoice.org
www.fatherschoice.org