Complaint Review: Charles Schwab

Charles Schwab brags about their customer service, but they don't live up to it. I opened a stock/checking account with them and had my pension check automatically deposited there. Right after I did that, they sent me a letter saying they were closing the account because of too many NSF transactions which happened because of a mixup transferring my accounts--a service I paid them $25 per check for. I do not have time to open an account somewhere else and notify the State Teachers Retirement System to automatically deposit my check there from now on--they just changed it this month and it took 60 days. But I kept my previous account open until that went through. Schwab says they will not give me time to make that change, they will just send my check back.

This is going to be a financial disaster as I have no other source of income. When I talked to their bank manager, Anthony Culotta, about it and explained that all I wanted was time to get things done, he didn't care. No explanation, just sorry, we aren't interested. I guess "Chuck" has no real interest in customer service.

Tony
Bakersfield, California
U.S.A.