Charlie's Project Charlies Project leggings for a cause Never received my leggings Online Company Internet
The company's website states merchandise will be shipped within 10 business days of ordering. I placed an order and recieved an email stating it would take "up to 10 business days for my order to ship". Great!
After 14 days and no word I emailed the company. After three days I had no response. I emailed again and went to their facebook page to make a post. However, you can't post to their facebook page. I made a few comments on some posts there which were quickly deleted and I was blocked from the page. I also got a rude message telling me not to contact their customers and I was blocked from responding.
I finally received a response to my email stating it had only been three weeks since I placed my order and it should be shipped "sometime this month". I responded letting them know this is not what their site sayd nor is it what my order confirmation stated. A few days later I received an email stating my order had been canceled per my request and I would receive a refund. I never requested a cancelation and I have yet to receive a refund.
1 Updates & Rebuttals
Charlie's Project
Natick,Massachusetts,
USA
Leggings Order
#2REBUTTAL Owner of company
Sat, August 05, 2017
We are sorry for your expereince however if you email us at info@charliesproject.com with your name or order # we can assist you. On this report you didnt state your name or a way to identitfy your order. All special orders require 4-6 weeks as they are custom orders for customers.
However I am not sure what the rip off is you are complaining about? You stated you were refunded?
Thank you, Anna Hernandez
Facebook & Email Company Policy"
Our company responds to all emails, and has rectified any missing orders. Due to shipping issues with our previous shipper we have refunded orders not shipped or lost. As per our company policy we do not respond to emails with threats or vulagrity. Also any facebook posts written on our personal group page in the same manner will be deleted & removed. The facebook group is invitiation only and we reserve the right to remove members who behave in a abusive or vulgar manner or spam our group page or posts. We believe its abusive to those who have volunteered their time to help and against our charitiable purposes. Thank you again and we hope your issue has been rectified. If not please send us an email with name on order and order number if you have it to info@charliesproject.com we will assist you.
**Rip Off Report Complaints should require the actual persons name on the order and verify by receipt or credit card statement that an order was placed. We are unable to assist with reports using facticious names or are simply paid compaints to defane our company. These complaints are not verified as we have received offers to remove these unverified complaints for a fee of $25K.