Complaint Review: Charlie's Project

I preordered three pairs of leggings from Charlie's Project on 11/11/2016. They were supposed to ship on 11/30. That day came and passed without shipping taking place. They then updated shipping on their facebook to 12/8/2016. Again, that day came and passed. I emailed first on 12/8/2016 asking for an update of shipping, then later again on 12/13/2016. Neither has been replied to. I also tried to submit a post to their facebook group asking when my item would ship, and it was never approved and was ignored, so posted a comment to their facebook page under someone elses post. It was promptly deleted and ignored. Leaving me little hope that I would receieve my items, I filed a complaint with the BBB and disputed the charge with paypal on 12/13/2016. I have heard no response to my BBB complaint, and they are currently ignoring my dispute, which was also escalated the same day due to them knowning about the issue and refusing to respond. As of today, they have yet to respond to the dispute. It seems like they are either trying to buy time, or are being spiteful toward those who asked to cancel and are making them hold out as long as possible to get their refund. They are also in violation of FTC rules which state "“If the seller is unable to ship within the promised time, it must notify you, give a revised shipping date and give you the chance to cancel for a full refund or accept the new shipping date.“ They have been made aware of this both in email and my complaint to the BBB yet still continue to ignore requests for refunds or updates on shipping dates. They are also trying to impose a 25% restocking fee to those who cancel. That also is in violation of FTC rules. Today I filed a complaint with the FTC.

This company is completely unprofessional. I am not the only one having issues. There are literally THOUSANDS of people waiting on leggings with no idea if and when they will ship. Or with requests for refunds that are going unfulfillled. I am not the only one who has had emails and posts to their facebook ignored. Most who have tried to reach out have been ignored. The owner yells harassment at every turn when someone speaks out and initially had called those who requested refunds 'scrooges' because they were tired of waiting for leggings they paid for with their hard earned money and were not getting. Many of the leggings that have not been delivered are christmas prints which people bought to enjoy over the month leading up to christmas. Those leggings will be useless after christmas. Even worse, many were bought as christmas presents. Many people can't afford to drop more money on replacement presents because the company refuses to acknowledge their requests for refunds. They also refuse to take any responsibility in this debacle. Owner Anna is placing blame everywhere but on herself.

I would strongle suggest avoiding this company. They have showed a complete lack of interest in doing right by their customers. Their prints are cute, but it isn't worth the headache of trying to get the leggings from them or a refund.