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  • Report:  #930678

Complaint Review: Charlie's Tire Center

Charlie's Tire Center waiting, waiting, out, broke down Brevard, North Carolina

  • Reported By:
    weekendwarrior — Pisgah Forest North Carolina United States of America
  • Submitted:
    Wed, August 22, 2012
  • Updated:
    Wed, August 22, 2012
  • Charlie's Tire Center
    177 N Caldwell St
    Brevard, North Carolina
    United States of America
  • Phone:
  • Category:

I've been a loyal customer to Charlie's Tire Center for many years and the service I've recieved was reasonable until I took my S10 to have the driver side seal on the rear axle replaced. After taking my truck there, I waited and waited and waited. Periodically I would walk to the bay door to check up on it. One time, one of the guys said that another guy messed up something and was taking the inner shaft to a grinder. I thought it was no big deal as long as it's functional after they're done. After getting it back, I heard a high pitch grinding noise coming from the truck and when I got home, I checked under the truck and the seal that they replaced is leaking. I called and informed them about the leak and the noise and they said they'd be happy to fix it for no charge. Took it back the following day and they found a problem with the parking brakes on the driver side (which would initially start this problem). They replaced that and the seal. I don't think they test drove it because I still had that noise when I got it back. In the end, something in the rear differential snaps and sends a big chunk of metal THROUGH the differential cover. After all that, what should have costed me no more than $300 for 1 seal and driver side parking brake assembly, costed me almost $2000 (seal, parking brake assembly, and a used rear axle). What burns me is that I can't get that money back because I can't prove they done it. And I know it would be cheaper and make more sense if I do my own mechanical work so that I don't have this problem, but they had been reasonable before, and I lost all my mechanical patients when I bought a somewhat updated vehicle.

2 Updates & Rebuttals


The Outlaw Josey Wales

Golden Meadow,
United States of America

did not loose???

#3Consumer Comment

Wed, August 22, 2012

 you got me on that one


Bubba Lee

REd Deer,
Alberta,
Canada

SOME ADVICE

#3Consumer Suggestion

Wed, August 22, 2012

You need to file a small claims case.
You will need to:

Gather all receipts as they will need to be presented in court

Go down to the court house and ask how

Get a good manual and some advice on how the job should have been done and what probably went wrong. (Easy goof up to do)

Stand in front of the judge and make the owner or manager of Charlies explain to the judge why they shouldn't have to pay for this mess.

I have done a couple of these and just seeing them try to justify what they did to me was worth it even if I lost, And I did not loose.

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