Charlies Project Anna & Sarah Designs LLC., lularoeboston@outlook.com Never received product Internet
Place and order on 11/14/16 was told 3-4 weeks for delivery on 12/5/16 I received another email saying the orders are delayed, I emailed them and never received and actual reply back other than an auto reply. I filed a complaint with PayPal for a refund still waiting for an update for them. FB page is now deleted and can not be found.
1 Updates & Rebuttals
Charlie's Project
Natick,Massachusetts,
USA
legging order
#2REBUTTAL Owner of company
Sat, August 05, 2017
Hi, We have answered all emails with any issues to date. Any orders lost or not received were refunded or replaced.
We would be happy to assist you if you provide a name used to place your order as the one posted doesnt show in our records. However our facebook pages have been up and working. Please email us at info@charliesproject.com.
About our Company
Leggings are whimsical, fun and super soft! Charlies Project Leggings for a Cause donates 20% of proceeds to charities & organizations. Created by Charlies mom to bring awareness to autism & down syndrome on behalf of 6 year old Charlie. Shop with a cause and make a difference. www.charliesproject.com
Facebook & Email Company Policy"
Our company responds to all emails, and has rectified any missing orders. Due to shipping issues with our previous shipper we have refunded orders not shipped or lost. As per our company policy we do not respond to emails with threats or vulagrity. Also any facebook posts written on our personal group page in the same manner will be deleted & removed. The facebook group is invitiation only and we reserve the right to remove members who behave in a abusive or vulgar manner or spam our group page or posts. We believe its abusive to those who have volunteered their time to help and against our charitiable purposes. Thank you again and we hope your issue has been rectified. If not please send us an email with name on order and order number if you have it to info@charliesproject.com we will assist you.
**Rip Off Report Complaints should require the actual persons name on the order and verify by receipt or credit card statement that an order was placed. We are unable to assist with reports using facticious names or are simply paid compaints to defane our company. These complaints are not verified as we have received offers to remove these unverified complaints for a fee of $25K.