Charter Cable Communications charter's prices are deceptive fon du lac, Wisconsin
charter promised a price{quoted to the penny} for their service for a locked in time period. when the bills arrived the cost was $60 more annually than promised. when charter was contacted, they said it was a tax increase{which has NOT occurred}. then they said the {to the penny} price quote was an estimate. even though 2 employees, on 2 different occaisions quoted me the lower price.
if they steal $60 a year from every customer, that is a big profit. just sayin'.
2 Updates & Rebuttals
Umatter2charter
Town and Country,Missouri,
USA
Charter Communications
#3UPDATE Employee
Fri, May 07, 2010
Good afternoon my name is Robert I work in the social media department with Charter Communications.
I do apologize about the problem you are having and we would like to help.
Please email us at umatter2charter@chartercom.com with your issue along with your account information (acct #, telephone and address) we will escalate this immediately.
Please include in the title of your email this is from Ripoff Reports and in the body of your email include the link to your Ripoff Reports claim.
Umatter2charter
Town and Country,Missouri,
USA
Charter
#3UPDATE Employee
Wed, May 05, 2010
Good afternoon my name is Robert I work in the social media department with Charter Communications.
I do apologize about the problem you are having and we would like to help.
Please email us at umatter2charter@chartercom.com with your issue along with your account information (acct #, telephone and address) we will escalate this immediately.
Please include in the title of your email this is from ripoffreport claim and in the body of your email include the link to your Rip off report claim.