Complaint Review: Charter Cable Communications

Avoid Charter cable television and high speed internet in Stockbridge, Georgia. What was I thinking when I signed up for Charter high speed internet??!!

After years of mediocre cable television service, repair appointments for which Charter never showed up and rude indifferent call center employees, I should have known better! I was given a window of 1:00PM to 5:00pm for their tech to arrive to perform the installation. At 7:05PM two contractors, not even employees of Charter, who could be better characterized as thugs showed up at my door to install the service.

After I advised them that they were two hours late and no one had the courtesy to advise me that they were running late, the two "gentlemen" became surly and left, refusing to do the install. Called their service number and got a call center in Mexico City, Mexico which was a another story of nightmare customer service proportions which I will save for another time.

Bottom line: avoid Charter in Georgia. It's no wonder that they are having major financial problems. Look to alternative sources for the services that Charter provides.

Robert
Stockbridge, Georgia
U.S.A.