Complaint Review: Charter Cable Company

Earlier this year, I recieved an mail special offer for Charter Cable Service for only 19.99 a month. I called and ordered service that was connected later that week.

I had to pay the 9.95 installation, and the first months bill upfront. I paid the installer $30, which should have automatically put a $0.10 credit on my account.
However, only a week later, I recieved a bill stating that I still owed $13.65. I did not understand why, but I went ahead and paid it. (It was a prorated bill for a partial month-even though it totaled more than what i was supposed to have paid for the full month.) The next month, when my bill was $40.00, I called and asked why I was not getting the special offer I signed up under, I was told that the office just had not put in the discount codes for the offer, and the difference would be credited to my account. This never happened.

I placed several calls to the Customer Service number on my bill, and no one ever knew why my balance was like it was, but no one ever actually credited my account. I called on the 9th, to have service disconnected. The operator lectured me on how their service was the best, and I would not be happy with Satalite TV. I placed the disconnection order. TWO WEEKS later, the cable company showed up to disconnect the service. I later recieved a bill for my PAST DUE BALANCE. I figured it up, and having paid what I did, and what what my bill was supposed to be, I only owed about $12.00... not the abserd amount they are billing me for. I sent them a letter explaining, and detailing the figures I came up with. I also stated that I would pay the $12.00 I felt I owed.. and nothing more, and consider the matter settled, if I did not hear back from them some reasoning to this matter. They have NEVER replied.

Eugenia
Viburnum, Missouri
U.S.A.