Complaint Review: Charter Communications

10/20/2008 , went to the local office today to pay my cable bill,and after writing checks for 6 months there they tell me they can"t accept my check i have to pay with cash or money order.
i asked why and the lady tells me because you bounced a check in may of 2008. i told her that was from a different checking account and i paid for the check and the bounced fees.and that i have been paying them for 6 months with this checking account and she tells me that she cant take my check because she got into trouble last month even though my checks have all cleared.

so i then called the 800 number and spoke with someone who didnt understand any english and kept saying the same thing overe and over i"m sorry this happen to you.you can pay by debit and i said that my debit card is through my checking account.are you gonna accept my payment online. she said yes.

i keep asking how come after 6 months cant i pay with a check? she wouldnt answer me or put me on mute or something. so i told them i am going with dish network and i am and my bill is going down $40.00 a month also. they really need to have better people working for them and ones that can understand english and speak english.

Minue978
wisconsin dells, Wisconsin
U.S.A.