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  • Report:  #850531

Complaint Review: Charter Communications

Charter Communications Charter.com Locked in pricing and within 2 months already trying to increase my billing. Internet, Nationwide

  • Reported By:
    Terri — Chetek Wisconsin United States of America
  • Submitted:
    Thu, March 08, 2012
  • Updated:
    Sun, March 11, 2012
  • Charter Communications
    various locations throughout USA
    Nationwide
    United States of America
  • Phone:
  • Web:
  • Category:

I am filing this report against Charter as many others I see have already.  This is in regards to my Chat online to sign up for TV/Internet with them.  The use the term DAC for their reps online and my chat with one of their DAC's is causing my stomach ache. 

They signed me up after a long chat, with their normal talents or shall we say lies just to get your business, and now after only 2 months are trying to raise prices.  Beware of their statement "locked in price and you are not on any contract but we are giving you locked in pricing for months 1-12 at $xx.xx and months 13-24 at $xx.xx.  They don't honor their words. 

I have turned them in to the BBB and I am in the midst of contacting the FCC.  If anyone else knows of another place to turn these buggers in, let me know.  I shall be more than happy to contact more people and try to get them to stop this Breach of Contract/Obligation/Pricing whatever we want to call it.  I am so tired of these large companies trying to steal from our wallets/pocketbooks.  

 

1 Updates & Rebuttals


Umatter2charter

Town and Country,
Missouri,
USA

Price Increase

#2UPDATE Employee

Sun, March 11, 2012

Hello Terri,
 
My name is Abby Catron, and I am a Senior Social Media Specialist for Charter.  I am sorry to read about the trouble that you are having with your bill.  I would love to opportunity to help straighten this out.  Please send an e-mail to Umatter2Charter@chartercom.com with the name, address, and phone number on the account, as well as the best number to reach you.  Also, please put CharterAbby RipOff Reports - Terri in the subject line so that I can keep an eye out for the e-mail.  If you have a copy of the chat transcript, please feel free to include that as well.
 
Heres a link to the Charter Social Media Team webpage for your reference: http://www.charter.com/Umatter2Charter.
 
Looking forward to resolving your concerns,
 
Abby Catron
Senior Social Media Specialist Charter
http://www.charter.com/Umatter2Charter
http://community.charter.com

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