Complaint Review: Charter Communications

In March 2013, Charter Communications modified their cable TV transmission on several channels to a digital format without appropriately notifying their customers.  Overnight, several television channels simply vanished from our bulk television service account.  After contacting Charter, and after a whopping 35 days!, I was given a quote to upgrade to their new digital standard which would cost us an additional $600 per unit to install cabling that would accommodate the digital signal.  When I asked to be placed back on the contracted services, I was ignored completely.  I have left no less than 10 messages to have a supervisor contact me and I have had no replies.  I have opened no less than three support tickets, and to date no replies.

Charter has clearly made a terrible mistake in converting to a digital signal without first making sure their customers and infrastructure could handle it.  Now they are making enemies of loyal customers and seem to have nothing but contempt for customers that simply want what was agreed to.