charter communications Charter New internet shutoff 7 times in 2 months over $400 in bills paid!! Internet
I ordered charter internet services the 25mb service for $59.00 a month. we scheduled a date for them to come to my house and connect the internet. They never showed up to my home, I missed work because of it. I call them and ask why they never came or bothered to call me and at least let me know. They told me I never made a appointment and put all the blame on me. however they had all of my information? That's weird huh no appointment but the magical bunny gave you all of my information. They then came out the next day, may I mind you I had to miss work again! They arrive at my house install my internet I had a $50.00 money order made out to charter, The service man told me there was no installation fee, I figured they did not make me pay one due to the fact they had messed up my appointment and basically called me a liar.
During the course of 1 month 3 weeks my internet has been disconnected 7 times now, under 2 months and 7 disconnects!! I called them every time and they make me feel at fault 90% of the time it was a Arabian person on the line and I didn't understand a word they spoke. I have paid around $400.00 in bills within the last 2 months INCLUDING A INSTALLTION FEE! that fee was not suppose to be there. I called and called some more finally they take off the installation fee. but wait its still on my bill! The summary of my story is, I have had my internet from charter for under 2 months. It has been disconnected 7 times within that time. I have missed countless numbers of my online college due to it. I have not made any progress with them, I cannot even talk to them because they barely speak any English. Charter has not tried to make things right I should be credited for a few months at least for everything. Hours and hours of my time on the phone with them . They turn it on after I pay my bill the next day when I go to take my class its disconnected. My first modem from them was defected, I got a new one it works fine . Charter did inform me every time they are shutting it off with no explanation. This is to help others before they make a choice and switch to charter. Please do not save yourself the time and money. They are ripoffs.
2 Updates & Rebuttals
soloflows11
holland,United States of America
Is that a joke?
#3Author of original report
Wed, June 02, 2010
Robert, don't give me that crap. I have read every charter complaint on this site and you try and make your horrible company look good by responding and saying you want to help.
Every person you actually responded to you or someone from your company, later replies and said you never even responded back.
I encourage everyone to look into what I just wrote and see for yourself.
I am currently in law school, and what charter is doing is a crime.
I will look into the matter more and file a complaint with the BBB along with many other people on here and people I know in person, I will have them collect as much evidence as possible from there records and we will see to it something is done.
Please anyone who thinks about using charter do me one thing, Call there customer service, billing , tech support lines before you do so. Once you have talked to all of those services you will have made your choice.
To anyone at charter that cares. Do you really want to work for or buy services from a company that hires 90% of there workers from India? Calling anyone from charter is the worst mistake anyone can make, these people do not speak English good, and you can not understand a word they are speaking. This needs to made into a crime in the USA, to make your company a so called American owned and ran company, but hire only Indian people who cannot speak a drop of English.
This really blows my freaking mind away, You rip off all your customers so horrible and your employees on here, say that working for charter makes them want to commit suicide? You are the worst American company ever and I hope you all get what is coming to you.
Umatter2charter
Town and Country,Missouri,
USA
Charter
#3UPDATE Employee
Wed, June 02, 2010
Good afternoon my name is Robert I work in the social media department with Charter Communications.
I do apologize about the problem you are having and we would like to help.
Please email us at umatter2charter@chartercom.com with your issue along with your account information (acct #, telephone and address) we will escalate this immediately.
Please include in the title of your email this is from Ripoff Report and in the body of your email include the link to your Ripoff Report claim.