Complaint Review: Charter Communications

I had charter cable and internet for 16 years. had lots of trouble with my service going off. called several times to get a technician that knew what to do.

Finally a young guy came to check my television,which when he came in I was watching(it was a snowy picture)he checked it out then with his walkie talkie cell phone said watch this and keyed up the phone locking up the proccessor on the tv.

He said sorry that has never happened before. got the run around for a while sent a l;etter to the corporate offices. Another guy calls and says it is charters policy to have the customer pay for repairs and they will reimburse me if its there fault.

Called the one shop in Montgomery that works on panasonic said it would be impossible to say definately it was there fault. So without a written statement I wont get my money back....

So guess I cant get reimbursed...Needless to say I disconnected my charter services. Beware of them.

Robert
Montgomery, Alabama
U.S.A.