Complaint Review: Charter Communications

I signed up to receive Charter Communications cable tv. I signed up because one of their sales reps came knocking with what I thought was a great deal. Hookup fees and my first month's bill for only $25.00.

They came and hooked the cable up. Of course it was a week or 2 past their promised hook up date. Guess what, I still had no cable! Come to find out, I had received a used box, and it was no good.

They finally brought out a new box 5 days later, and I was told that my first month's bill of $25.00, wouldn't start until this day. I thought everything was fine.

A month goes by, I have received no bill. A few more weeks go by and I still have not received a bill. My husband calls them to question this and is told that we still have a credit balance instead of a balance due.

Another month, still no bill. When I finally received a bill, it was showing me past due. Not only that, but I had been charged 2 times for my initial hook up fee. I had also been charged with a Playboy movie that was never ordered.

I called and spoke with many people because I got the run around. I thought I had things straightened out. But then my next bill showed that only the Playboy charge had been credited.

When I went into the Anderson office to discuss my bill and pay it, I was met with the rudest responses I have ever gotten as the customer, and this lady was supposed to be the first shift supervisor.

We argued over my bill for 45 minutes. I kept showing her how my bill was wrong, and she said it wasn't. She even tried to turn 2 month's charges into 3 to justify the overcharge.

Before I left from there, she was telling me that she didn't like it when people disrespected her, and that I was doing so. I said that I didn't like to be disrespected either, to which she replied that I should be respecting her because she was old enough to be my mother. (She looked fortyish, I'm almost 30)

When I moved, I was paid up to the end of the month. The bill came out at a few days later here than there. Instead of just charging for the first few days difference, they tried to charge me for about 2 weeks difference, going back to the last week in the month that I had paid up.

I bet they are making a killing off of seniors and people who don't pay any attention.

Gloria
Anderson, South Carolina