Complaint Review: CHARTER COMMUNICATIONS

CHARTER offered an unlimmited internatinal long distance package last year. And it was a great service until this happen. They are saying the offer expired three months ago. but they never told me, never sent a letter or call me to notify me. so i kept calling my country as usual thinking i have a good plan. but what was my surprise when i open the bill, $918 RIDICULOUS! I called customer service, but nobody was able to fix anything. 2 hours on the phone, they just kept passing the ball to a "higher customer service level", i know i made the calls, but it was THEYRE FAULT for not notifying the customer when they make changes to your account. they have the worst customer service ever! I even spoke to a supervisor, but she was talking like a machine, same speech over and over. "Sir. I understand your frustration, but at this point there is nothing we can do about, your offer expired a few months ago". But she could not explain to me why i was able to make those calls for two months without being charged. i guess they just noticed and decided to charge me all that money. I dont know what operating sistem they use, but obviously i does not work, not counting they useless c.s. representatives.

jose
fort worth, Texas
U.S.A.