Complaint Review: Charter Communications

A year ago I re-married and my new wife and I moved into our new home in Montgomery. Since I had Charter Communications as my cable and internet service provider prior to marrying I decided to go with them in my new house. Shortly after the installation, which by the way took them three tries to get the order right we started having problems. The reception was terrible.

Finally at what I thought at the time a pleasant young repairman from Charter came out and replaced an underground cable that seems to have solved the problem ...... or did it? It is now a year later and after 10 calls and 10 ( we'll get somebody out there this weeks) the cable is still sitting unburied in the yard. It is a major pain especially during sring and summer when I have to keep disconnecting and reconnecting the 150 foot cable to the house to cut the yard.

I don't know what else to do. When I call they seem quite apologetic and promise to get someone out that week, but that is the same line I have heard for over a year. Well I guess I better get the shovel out when the ground thaws out. Just happens that it is probably the coldest winter we have had in 20 years with hard freezes every night. If you do get Charter the internet high speed is good, the cable okay, but for God's sake don't let them pull up your underground cable. You just may wind up burying it yourself.

Barry
Montgomery, Alabama
U.S.A.