Complaint Review: Charter Communications

Charter Communication is the only bundle communication provider in my area and they have taken full advantage of the situation. It took several months for our service to be set up properly and that took place after contacting the FCC and the State Attorney General. Now our phone and internet service is not dependable. It has worked on and off over the last month. Numerous calls, time, promises to have supervisors call back, send a tehnician, etc., have not resolved the problem. Therefore, I have again started the complaint process with the FCC and the Attorney General. I'm searching for another provider to meet my communication needs, but in the mean time I will depend on our government agencies to police Charter. I have spent far to much time and energy trying to get the services I pay for and require for my personal and business needs. My hope is soon competition will come to our area and force Charter to be a responsible communication provider.

Glor
Catawba, North Carolina
U.S.A.