Complaint Review: Charter Communications

Recently we have an ever growing problem with our internet access. We are currently on a 2 week drought from connectivity. Although this problem has occurred more than just this incident.

I have called multiple times always with the answer "we are aware of the problem but have no answer as to when it will be fixed". Finally I got the local tech on the phone who said that we just needed to check out our modem and there was no problem with the local system.

So what I have learned thus far is the left hand doesn't know what the right hand is doing, and that someone has been lying to us to get us off the phone.

I am obviously upset about this because as we all know if we were 2 weeks late with our bill the cable would be shut off. We on the other hand are just supposed to accept that our service is going to be down for weeks at a time.

If you have any suggestions please feel free to let me know.

Michael
Montgomery, Alabama
U.S.A.