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  • Report:  #476829

Complaint Review: Charter Communications

Charter Communications their terrible,I had it,but have no choice in the matter. Buffalo,Minnesota

  • Reported By:
    cokato Minnesota
  • Submitted:
    Thu, August 06, 2009
  • Updated:
    Mon, August 10, 2009
  • Charter Communications
    Box 3149,milwakkee,wisconsin 53201
    Buffalo,, Minnesota
    U.S.A.
  • Phone:
    888-438-2427
  • Category:

Charters terrible!I have a bundle,that I thought would be cheaper they lied about that too,but I won't get into that.First I forget now but they ripped me off for some crap so...I sent them an e-mail[I don't talk on the ph.cuz of a MINOR stroke]they responed w\an e-mail that I'd be refunded some $,I forgot to make a copy & the the next day it was gone!Must be nice to have computor geeks on your staff!Then last summer everything went out during a storm & way after about- 8 hrs.My mom lives below me she has Charter too,as we have no choice it sux!!We live in Apts.& there's no antenae,can't have dishes,& only 1 cable co.Dumbass Charter!Unfair ya think?Anyhow, she called[ALWAYS GET SOME FOREIGN a*s U CAN'T UNDERSTAND]they have a policy that unless 3 or more people call they won't send out a repair man,I know for a fact that the complex went out, cuz ma calledfor eveyone! She has Embarq phone,[she ain't on a bundle,& got sic of thier s**t QUICK]then the lady at Charter said"why didn't other people call,cuz they CAN'T DUH!!But neighbors used my mom's ph.& did call,she called for herself & 4 other neighbors used her ph.then the lady had the gall to say the ph.s don't go out!The hell?Then Sun.took the cake!I was watching a movie Curious Case of Benjimin Button about an hr.into it it just quit the box said"have encountered an error try again later"Yeh,& pay 4.99 again I think not!!I want to be refunded for that!!So..I tried to e-mail them TRIED after a looooooong tedious e-mailit said invalid ph.#when I tried to send it, it's thier d**n ph.!So, I tried my mom's NO,I tried a friends NO,finally I tried thier own NO!!What the hell I gave up!!I'm really pissed have been for about a yr.I'm gonna move cuz of thier a**es,but I can't find a Apt. right now but I will,A**HOLES!!RIPOFFS,CONS.

Gudmundson
cokato, Minnesota
U.S.A.

2 Updates & Rebuttals


Umatter2charter

Town And Country,
Missouri,
U.S.A.

Employee Offer of Assistance

#3UPDATE Employee

Mon, August 10, 2009

Ms. Gudmundson,

My name is Josh Chapman and I am a Communications Specialist with Charter Communications. It sounds like you have run in to some problems with our service and for that I want to apologize. We would like the opportunity to work with you to resolve all of the problems you have been having. Please email me at umatter2charter@chartercom.com with my name, Josh, in the subject line along with the Name, Address, and Phone Number associated with the service and we'll be glad to help out in any way possible.

I look forward to working this out with you. Thanks, Josh


Keahi

Murfreeesboro,
Tennessee,
U.S.A.

SATELLITE TV IN APARTMENTS

#3Consumer Suggestion

Thu, August 06, 2009

Yes you can have a satellite dish in an apartment complex. All you need to do is to get a bucket, a bag of cement and a pole. You put the cement in the bucket and stick the pole in there and the installer will then install your dish on the pole and you should be able to get satellite service. We lived in apartments for many years and this is how we had our satellite dish hooked up. Legally, the apartment management cannot prevent you from using satellite tv service. Good luck to you.

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