Charter Spectrum Charter Internet Charter is charging customers for higher internet bandwiths when they have you capped at lower bandwidths Birmingham Alabama
I have had Charter as my internet provider for over 5 years. The service has been terrible. However, I am paying for the fastest service they offer in my area, 60 MBPS. I have had Charter service technicians to my home numerous times to try and resolve the issue. The normally say its the router or its the modem. I have replaced routers and modems without any gains in service. The last technician came to my home in May 2017. He made a call to Charter and advised the issue was resolved. He said that Charter has had my service capped at 20 MBPS for the past 5 years. I advised I have been paying for the highest internet speed of 60 MBPs. He advised I would need to contact Charter to see if they could adjust my billing since I had been over charged for 5 years. I contacted Charter who advised they could provide a one time $10 credit to my next months bill. Wow! A whole $10 when they have been charging me 3 times what they have provided for 5 years. I filed a complaint through the BBB. I received a call from someone from Charter who advised since I did not notify them that they had me capped at 20 MBPs they could not do anything about it. I explained I can not see their system and know what they have me capped at. He laughed and said he would consider giving me a one time credit of $4.99. The moral of the story is that you can steal from your customers and the customer has to tell Charter they are stealing. Once you notify Charter they are stealing they can correct the problem. However, they don't have to pay you back for anything they stole from you prior to you making Charter aware of their theft. Crazy, I know.
Charter if you are reading this, you can review the recorded call logs to see what abuse your company is providing to your customers. I hope someone actually cares and looks into this because Charter has their customers capped at lower internet speeds than what they are charging their customers. When customers wake up and quit replacing routers and modums and finally see that Charter has their service capped there will be a class action law suit. Oh and by the way, I received an email from the BBB stating my complaint had been resolved. Really? One call from Charter with someone telling me I am in the wrong and should just bend over smile is resolution? Charter you are a monopoly in my area. But, not for long : ).