Complaint Review: Chase Auto Finance

I made a payment arrangement with chase for both mine and my wife's cars.  Prior to this recent and temporary financial hiccup we are experiencing, we had financed numerous cars with chase and other car companies and never had a problem.  Now don't get me wrong I understand that chase runs a business and that a defaulted loan gives them the right to repossess a vehicle.  However, I contacted them and made payments on both vehicles and as result they said that they would apply my acct's for an extension.  This means that my past due would be put on the end of my loan which would extend my original maturity date.  They made it clear that the extension was in the application phase and could be denied but stated that it wouldn't be.  Furthermore, if it was denied they would just adjust the terms, at any rate she, Angel, assured me that my wife's car was no longer up for repo.  I naturally asked for this in writing and they stated that they cannot do that but that I could record them.  Imagine my surprise when two days later these two morons show up at my house and tell my wife that she needed to give them her car.  She stated that we made our payment and the bank told us that the repo order had been lifted.  He informed her that he had no such paperwork, and then informed her that he was going to get the sheriff.  At this point she got me and I ran outside at which time they were already leaving without her car which was in the garage.  FYI I spent 9 years as an MP (Military Police) in the Army and I will be taking the P.O.S.T exam in a few months to be a civilian police officer, so I really wanted to confront these cowards because I knew that the police have NO SAY in a repo other than to keep the peace, which actually disadvantages the repo agent.  It is a scare tactic and blatant lie and that is why these pieces of trash left before I could get out there.  I, again, fully understand that a default on a loan constitutes the right to repossess period.  However, I have a HUGE problem with being lied to, if you cant or even wont help me with a payment arrangement just tell me that; but don't lie and say that a repo order has been lifted when clearly it hasn't.  I would have paid what I paid, which was one months payment on each car regardless of any extension, in an attempt to bring the acct's current.  There was no reason to lie to me that is reprehensible and they are wrong for that.  My cars will stay in a garage until I satisfy the past due in a month because these guys are not trustworthy.  It is important to note that I have a prime loan with 3.2 percent interest rates on both cars so obviously, I am in the practice of paying my bills.